Bianca velasquez
Phoenix
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Server
Abuelos
Chandler
02.2022 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Ensure customers have the upmost experience.
- Run and serve food
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Shift Leader
Ono Hawaiian BBQ
Phoenix
10.2014 - 11.2019
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Analyzed sales data to identify trends and areas for improvement.
- Scheduled team members for shifts based on business needs and customer demand.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Monitored inventory levels and ordered supplies as needed.
- Assisted in training new employees on shift operations.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Sunvalley High School
Mesa, AzSkills
- Point-of-sale operation
- Order accuracy
- Food safety
- Menu knowledge
- Customer service
- Team leadership
- Employee training
- Effective communication
- Attention to detail
- Sales expertise
Languages
English
Professional
Spanish
Professional
Certification
- Bussiness finance certificate
Timeline
Server
Abuelos
02.2022 - Current
Shift Leader
Ono Hawaiian BBQ
10.2014 - 11.2019
Sunvalley High School