Biju Gopalan

Dynamic Sales Support Officer with over 11 years at PHARMALINK, excelling in relationship building and customer service. Proven track record in enhancing communication between hospitals and suppliers, ensuring quality service. Skilled in document management and team motivation, effectively aligning sales forecasts with actual performance to drive results.

• Purchase Order Coordination:
  Proactively followed up on Purchase Orders and declaration documents from private hospitals and customers for non-registered medications, ensuring timely documentation and compliance.
• Email & Communication Management:
  Monitored and responded to customer communications via both personal and official Pharmalink email accounts to ensure prompt and effective service.
• LPO Processing for Non-Registered Medications:
  Managed end-to-end procedures upon receipt of Local Purchase Orders (LPOs), ensuring accurate and efficient handling as per regulatory requirements.
• Customer Support & Team Assistance:
  Handling customer inquiries, co ordinating with Tender Department providing updates, and maintaining consistent reporting on relevant matters.
• Interdepartmental Coordination:
  Coordinated effectively with Tender Department, Finance, Regulatory Affairs, and Warehouse teams to ensure smooth supply chain operations and timely processing of customer orders and support overall business performance.
• Administrative Oversight:
  Coordinated administrative operations within the department in adherence to company policies and operational standards.