Billie Gagliardi
Phoenix,AZ
Summary
Dynamic security professional with a proven track record at Vetset Products, excelling in incident reporting and emergency response. Skilled in CCTV surveillance and relationship building, I effectively reduced risks and enhanced safety protocols, ensuring a secure environment while delivering exceptional customer service. Detail-oriented and proactive, I thrive in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Security Officer
Vetset Products
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Cashier
Bath & Body Works
09.2021 - 01.2022
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Live-Out Nanny
Brother and Cousin
02.2015 - 07.2021
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Managed daily schedules for children, including meals, playtime, and bedtime routines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared meals and snacks for children based on dietary guidelines.
- Engaged with children on age-appropriate level.
- changed diapers when needed
Greeter
Walmart
04.2020 - 09.2020
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Kitchen Manager
Arizona Renaissance Festival
02.2018 - 04.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Cashier
Kmart
09.2015 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times.
Education
West Wind Prep
Phoenix05-2011
Skills
- Clear and concise report drafting
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Emergency response
- Complex Problem-solving
- Relationship building and management
- Metal detector operation
- Theft prevention training
Timeline
Security Officer
Vetset Products
03.2023 - Current
Cashier
Bath & Body Works
09.2021 - 01.2022
Greeter
Walmart
04.2020 - 09.2020
Kitchen Manager
Arizona Renaissance Festival
02.2018 - 04.2019
Cashier
Kmart
09.2015 - 02.2016
Live-Out Nanny
Brother and Cousin
02.2015 - 07.2021
West Wind Prep
Similar Profiles
Donald WaymanDonald Wayman
Warehouse Supervisor at SPP Products (Formerly Sigma Piping Products)Warehouse Supervisor at SPP Products (Formerly Sigma Piping Products)
Mary HillMary Hill
Accounts Payable at TRM Innovative Hearth Products, LLC (Previously Innovative Hearth Products)Accounts Payable at TRM Innovative Hearth Products, LLC (Previously Innovative Hearth Products)
Sunil KrishnanSunil Krishnan
Deputy General Manager, Centre of Excellence at INOX Air Products (JV with INOX India & Air Products Inc. USA)Deputy General Manager, Centre of Excellence at INOX Air Products (JV with INOX India & Air Products Inc. USA)
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions
Richard HiralezRichard Hiralez
Powder Coater at Desert Coating SolutionsPowder Coater at Desert Coating Solutions