Billie Jo Duran
Chandler
Summary
Dynamic Behavior Technician with proven expertise at LEARN Behavioral in behavior modification and crisis management. Skilled in social skills training and individualized support, I effectively enhanced client autonomy and fostered positive interactions. Committed to team collaboration, I consistently implemented strategies that improved client outcomes and satisfaction.
Overview
4
4
years of professional experience
Work History
Behavior Technician
LEARN Behavioral
Chandler
03.2025 - Current
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Identified and addressed individual problems using clinical team recommendations and solutions.
Direct Support Professional
Chandler Gilbert ARC
Chandler
07.2024 - 02.2025
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Facilitated social interactions between participants and their peers in the community.
- Assisted in planning and implementing recreational activities for participants.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Customer Support Specialist
Company Nurse
Chandler
10.2021 - 05.2024
- Participated in team meetings to discuss strategies for improving customer experience.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Recorded all customer interactions into the database system accurately and completely.
Education
General Studies
Durango High School
Durango, CO05-1992
Some College (No Degree) - Early Childhood Education
Pueblo Community College
Durango, COSkills
- Behavior modification
- Crisis management
- Social skills training
- Data collection
- Individualized support
- Team collaboration
Member of Chandler Baseball Booster Club
- Secretary for the Chandler Baseball Booster Club
- Meeting Minutes
- Parent communication
- Help with all aspects of the boosters.
Timeline
Behavior Technician
LEARN Behavioral
03.2025 - Current
Direct Support Professional
Chandler Gilbert ARC
07.2024 - 02.2025
Customer Support Specialist
Company Nurse
10.2021 - 05.2024
General Studies
Durango High School
Some College (No Degree) - Early Childhood Education
Pueblo Community College
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