Billy Belkofer
Mesa,AZ
Summary
I am an accomplished Security Manager with over 10 years of experience in the security field. Throughout my career, I have consistently demonstrated a strong commitment to strategic planning and the successful delivery of large-scale objectives. Moreover, I have always prioritized integrity and respect, ensuring the highest levels of security standards are maintained while effectively streamlining processes. In addition to my practical experience, I possess advanced technical, business, and analytical skills. These skills have allowed me to effectively navigate complex security challenges and find innovative solutions. I am confident that my diverse skill set and experience would be a valuable asset to any organization. I am eager to explore opportunities where I can contribute my expertise and continue to grow professionally. I am open to relocation if needed.
Overview
13
13
years of professional experience
Work History
Security Systems Manager
CVS Health
04.2017 - Current
- Primary supervise the after-hours security operation center and video monitoring systems having 700+ video cameras and 4000+ card access managed doors
- Optimized CSOC’s security system; eliminating 20,000 false alarm notifications per week
- Led individual and group training for physical security, card access, and video monitoring system
- Facilitating training opportunities and organizing project plans and schedules
- Assisted with the police department in criminal investigations by retrieving and analyzing building access audit logs, and video surveillance records
- Participated in disaster recovery planning for Lenel Security Video and Access Control System servers and services
- Designed, documented, and executed system maintenance policy and procedures, including system upgrades, patch management, and system backups
- Created, edited, and updated CSOC security manuals and technical documentation used by the entire team
- Maintain monthly staffing metrics and operational metrics related to quality, accuracy, and timeliness of deliveries and performance
- Generated over 300+ monthly/Quarterly security audits
- Conduct a two-month training program for each operator
- Realized 90% improvement in capturing video by optimizing strategic camera placement and resolving existing video camera programming issues: resulting in 25% increase in capturing actionable criminal activity
- 25% increase in capturing crime-related events.
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Reviewed existing security devices technical specifications to identify and eliminate potential security flaws and weaknesses.
- Monitored daily operations for accuracy of regulations, terms and conditions as well as policies and procedures.
- Supervised staff members in education of all company employees on common threats and ways to promote cybersecurity best practices.
- Verified continuous update of systems and immediately patched vulnerabilities to prevent security issues.
- Assessed security measures against government policies and regulations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Lead Custodian
Mesa Public School
02.2023 - Current
- Performs general, routine custodial duties, to include dusting, mopping, vacuuming, cleaning restrooms, and restocking paper and soap supplies
- Performs routine maintenance to custodial equipment and supplies
- Empties trash receptacles, disposes trash into compactors and/or dumpsters, and bags trash for proper disposal
- Unlocks doors, ensuring doors are locked after cleaning areas
- Reports needs and concerns to appropriate staff, which may include submitting or recommending work orders and checking supply levels; for positions within on-campus residence halls, responsible for reporting concerns related to on-campus residents
- Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices
- Assists in on-the-job training of new staff on routine procedures
- Performs cleaning functions specific to the assigned facilities and/or based on seasonal/project requirements
- May provide vendors with access to areas for cleaning and may answer basic questions
- May report issues with vendors to supervisor
- May assist or perform snow removal activities and minor maintenance, such as replacing light bulbs, adjusting furniture, or other similar activities
- Performs miscellaneous job-related duties as assigned.
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Operated buffers and burnishers to clean and polish floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
CSOC OIC, Securitas Security Services
06.2010 - 04.2017
- Manage/supervise the Operators who are employed with Securitas in the CSOC
- Researched and recommended systems to meet Client requirements
- Create and manage Operators’ work schedules
- Monitor Temperature alarms after hours to save the company time and money, by responding directly to the Pharmacist-In-Charge
- Respond to and reset alarm activation alarms as well as report unusual activity
- Handle a high volume of calls/emails to meet client expectations
- Verified everyone’s right to enter restricted areas and denied access to unauthorized persons
- Deliver accurate verbal and written reports to company and client’s needs
- Maintain accurate but detailed logs of all events that occurred during each shift
- Review all problems and possible threats to the client
- Collect and organize all surveillance data and information to protect the client’s possession and work space
- Monitor all security systems.
Education
Bachelor of Science - Security Management
University of Phoenix
Tempe, AZ11.2023
Associate of Science - Criminal Justice & Security
University of Phoenix
Tempe, AZ05.2015
Skills
- Microsoft Windows desktop operating systems (98 - 10)
- Microsoft Office software suite
- LENEL - OnGuard (physical access and video monitoring system) (certified)
- CCTV (Rapid Eye, Max-Pro, & 3VR)
- Auto Hot Key automation in conjunction with win 7
- Eventide (Media Works)
- Skilled in Conflict resolution
- Initiative and problem-solving problems
- Streaming video platforms and protocols
- Honywell Access Control (Win-Pak, Pro-Watch, & Brivo)
- On-Guard 2013 (Lenel)
- Project management
- Identity card production systems
- Prioritizing/Multitasking
- Organization
Accomplishments
- OnGuard 7.3 Enterprise, certified by: Lenel Systems International, Inc
- Lenel Certified Associate "Core" OnGuard 7.3 Enterprise 7.4.457
- Lenel Certified Professional - Digital Video - OnGuard 7.3
- Axis Communications
- Professional Officer Designation – Act 1, 2, and 3
Timeline
Lead Custodian
Mesa Public School
02.2023 - Current
Security Systems Manager
CVS Health
04.2017 - Current
CSOC OIC, Securitas Security Services
06.2010 - 04.2017
Bachelor of Science - Security Management
University of Phoenix
Associate of Science - Criminal Justice & Security
University of Phoenix
Similar Profiles
Dany GarciaDany Garcia
Pharmacy Lead Technician at CVS HealthPharmacy Lead Technician at CVS Health
Amber BentleyAmber Bentley
Customer Service Representative at Cvs healthCustomer Service Representative at Cvs health
Khanh HuckleberryKhanh Huckleberry
Pharmacy Manager at CVS HealthPharmacy Manager at CVS Health