Biridiana Garibay
Mesa
Summary
Results-driven Project Coordinator with extensive experience managing diverse programs and initiatives across various industries. Skilled in program development, implementation, and oversight, ensuring timely achievement of objectives. Adept at tracking performance, managing budgets, and delivering comprehensive onboarding experiences. Strong communicator with exceptional organizational and problem-solving skills, committed to enhancing client satisfaction and operational efficiency. Currently pursuing Associate’s degree in Human Resource Management, with comprehensive expertise in CRM, project management, data analysis, and customer service.
Overview
6
6
years of professional experience
Work History
Service Project Coordinator
Lowe's Home Improvement
02.2025 - Current
- Developed and managed multiple projects concurrently, ensuring adherence to deadlines and quality standards.
- Monitored project milestones and addressed issues proactively to mitigate risks.
- Collaborated with team members, external partners, and stakeholders via chat, phone or email to ensure successful project delivery.
- Prepared detailed reports on project progress, outcomes, and improvement areas for leadership review.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Technical Onboarding Specialist
Amplify
11.2023 - 12.2024
- Managed onboarding processes for new and existing customers, achieving a 95% satisfaction rate.
- Coordinated data sharing and digital product setup while safeguarding PII and ensuring compliance.
- Facilitated communication between internal teams and external clients to meet implementation timelines.
- Troubleshot technical issues post-launch, providing ongoing support and fostering client relationships.
- Developed onboarding materials, including checklists and training guides, to streamline client integration. relationships with customers through empathetic communication and active listening.
Payment Processing Specialist
U-haul Corporate
11.2021 - 10.2023
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Utilized Microsoft Excel and Oracle software to manage invoices and payments.
- Ensured accuracy in financial records through account reconciliation, audit management, and thorough updates.
Financial Aid Advisor
UEI College
01.2020 - 09.2021
- Conducted comprehensive interviews with prospective students to assess and determine their financial aid eligibility, resulting in a clear understanding of individual financial situations and needs.
- Reviewed student financial aid files for completeness and accuracy, ensuring all necessary documentation and information were collected for timely submission and compliance with federal and institutional regulations.
- Evaluated and authorized financial aid awards for students, applying federal, state, and institutional guidelines to maximize funding opportunities and support student enrollment and success.
- Collaborated with colleagues to streamline the financial aid application process, improving the overall efficiency and responsiveness to student inquiries.
Education
Associate's degree - Human Resource Management
Mesa Community College
Mesa, AZ07-2026
Skills
- Program & Project Management
- Client Onboarding & Training
- CRM & Data Management
- Microsoft Excel (Formulas, Pivot Tables, Charts)
- Data Entry & Analysis
- Customer Service & Relationship Building
- Budget Tracking & Cost Management
- Strong Organizational & Time Management Abilities
- Effective Communication & Interpersonal Skills
- Problem Solving & Continuous Improvement
- Tech-savvy with familiarity in CRM software and AI tools
Timeline
Service Project Coordinator
Lowe's Home Improvement
02.2025 - Current
Technical Onboarding Specialist
Amplify
11.2023 - 12.2024
Payment Processing Specialist
U-haul Corporate
11.2021 - 10.2023
Financial Aid Advisor
UEI College
01.2020 - 09.2021
Associate's degree - Human Resource Management
Mesa Community College
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