Summary
Overview
Work History
Education
Skills
Timeline
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Blake Holm

Mesa

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Certified Trainer

Chipotle Mexican Grill
04.2024 - Current
  • Mentor new hires, resulting in stronger staff development and increased productivity.
  • Adapt quickly to changes in company policies or procedures ,ensuring consistency in delivering accurate information to customers.
  • Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
  • Provide ongoing support for certified individuals, offering guidance as they navigated challenges in their new roles.

Shift Supervisor

Levi Strauss & Company
11.2020 - 04.2024
  • Addressed any issues that arose during the shift in a proactive manner.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, and maintained a calm, friendly demeanor.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Shift Supervisor

Glen Ivy Inc.
06.2018 - 10.2020
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Greeted callers and identified their needs quickly and accurately.

Cashier

Target
10.2017 - 01.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered a high level of customer service to patrons using active listening and engagement skills.

Education

Associate of Arts - Mathematics

Mt. San Jacinto College
05-2022

Bachelor of Arts - Business Administration

California State University - San Bernardino
San Bernardino, CA
05-2025

Skills

  • Active Listening

  • Punctual and Reliable

  • Customer Service

  • Decision-Making

  • Complex Problem-Solving

  • Communication

  • Works Well Under Pressure

  • Computer Skills

Timeline

Certified Trainer

Chipotle Mexican Grill
04.2024 - Current

Shift Supervisor

Levi Strauss & Company
11.2020 - 04.2024

Shift Supervisor

Glen Ivy Inc.
06.2018 - 10.2020

Cashier

Target
10.2017 - 01.2018

Associate of Arts - Mathematics

Mt. San Jacinto College

Bachelor of Arts - Business Administration

California State University - San Bernardino

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Blake Holm