Blake Matheny
Chandler
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
10
10
years of professional experience
Work History
Collections Specialist
American Homes 4 Rent
01.2021 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
Sales Development Representative
American Homes 4 Rent
01.2014 - Current
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Utilized CRM Yardi Rent Cafe to manage sensitive client information and update existing and new client profiles.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Directed customer leads to connections department for further assistance.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Won new business by articulating full value of company's capabilities to prospects.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associate of Science - Criminal Justice
Citrus College
Glendora, CASkills
- Data Communications
- Medical Coding
- Personalized Financial Reviews
- Collections Procedures
- Social Perception
- Federal Regulations
Timeline
Collections Specialist
American Homes 4 Rent
01.2021 - Current
Sales Development Representative
American Homes 4 Rent
01.2014 - Current
Associate of Science - Criminal Justice
Citrus College
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