Blake Walker
Sahuarita
Summary
Results-driven network technician with over 3 years of experience in configuring, deploying, and supporting network systems. Adept at troubleshooting wired and wireless connectivity issues, IP addressing, and LAN/VLAN configuration. Committed to delivering excellent customer service and collaborating effectively to resolve network problems. Seeking to leverage technical expertise and strong communication skills in a dynamic IT environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Assistant
The Gregory School
08.2021 - Current
- Provided technical support for students and faculty, addressing computer-related issues, including printing, network connectivity, and hardware concerns
- Executed network troubleshooting for both wired and wireless environments using tools like Wireshark, ensuring seamless connectivity for users
- Performed hardware repairs, including storage drive cloning, screen replacements, and component soldering, to maintain operational efficiency
- Configured and maintained laboratory iMacs, managing software updates and installations per faculty requests
- Managed an inventory database of IT equipment to track assets utilized by students, faculty, and staff, ensuring accountability and resource optimization
- Developed strong relationships with non-technical staff, facilitating effective communication and support to resolve technical challenges
- Created clear technical documentation and provided training materials for staff, enhancing user understanding and self-sufficiency
Assistant Manager
O’Reilly Auto Parts
01.2016 - 06.2021
- Delivered on-site technical support for store location, performed upgrades and resolved system configuration issues
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response
- Managed cash register operations using POS system, including processing sales and returns
- Installed Linux servers, switches and clients on the domain
- Engaged shoppers, providing assistance and information on merchandise and product features
- Drove sales by effectively upselling and cross-selling products to maximize profitability
Auto-Mechanic
Premier Auto Service
03.2012 - 12.2015
- Performed maintenance inspections, tune-ups, oil changes and other key services
- Inspected, replaced and repaired defective parts and completed preventative maintenance
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical
- Kept work garage clean, organized and efficient to exceed internal and outside regulatory guidelines governing safety
Education
Bachelor of Science - Network Operations & Security
Western Governors University
11.2024
Certificate of Competence - Auto Mechanics
Fort Myers Technical College
Fort Myers, FLHigh School Diploma -
Ida Baker High School
Cape Coral, FLSkills
- Technical Troubleshooting
- Hardware/peripheral configuration
- Hardware/peripheral diagnostics
- Hardware/peripheral upgrades
- Application/firmware/driver installations
- Windows/Linux/MacOS/Androind
- DHCP/DNS Ethernet and Firewall proficient
- Networking hardware
- Domain/Group set-up
- Building Virtual Machines
- C, C# and Python
- Customer Service and Team Work
Certification
- Network+
- A++
- CompTIA
Timeline
IT Assistant
The Gregory School
08.2021 - Current
Assistant Manager
O’Reilly Auto Parts
01.2016 - 06.2021
Auto-Mechanic
Premier Auto Service
03.2012 - 12.2015
Certificate of Competence - Auto Mechanics
Fort Myers Technical College
High School Diploma -
Ida Baker High School
- Network+
- A++
- CompTIA
Bachelor of Science - Network Operations & Security
Western Governors University
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