Blanche Cashen
San Tan Valley
Summary
Detail-oriented scheduling agent with expertise in appointment scheduling, patient coordination, and conflict resolution. Committed to enhancing patient satisfaction through effective communication and efficient scheduling management.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Scheduling Agent
Aspen Dental
Syracuse
07.2019 - Current
- Scheduled patient appointments in a fast-paced dental office environment.
- Coordinated with dental staff to confirm availability and optimize schedules.
- Managed patient inquiries regarding appointments and services provided.
- Communicated effectively with patients to ensure a positive experience.
- Resolved scheduling conflicts promptly and efficiently for patient satisfaction.
- Responded promptly to inquiries from supervisors, team leaders or other personnel regarding scheduling matters.
- Maintained an up-to-date knowledge of industry trends and best practices in employee scheduling.
Customer Service Associate Cashier
Circle K
Queen Creek
04.2018 - 11.2019
- Assisted customers with purchases and transactions at checkout.
- Processed cash and credit card payments efficiently.
- Maintained clean and organized checkout area for customer convenience.
- Collaborated with team members to ensure smooth store operations.
- Handled cash accurately during each shift.
- Processed payments using cash registers and credit card machines.
- Provided excellent customer service by listening to customer needs and responding accordingly.
Housekeeping Room Attendant
Four Points Hotel
Gilbert
01.2019 - 07.2019
- Maintained cleanliness and order in guest rooms and public areas.
- Replenished supplies such as linens, toiletries, and towels as needed.
- Inspected rooms for maintenance issues and reported to management promptly.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Followed safety protocols for handling cleaning chemicals and equipment.
- Provided excellent customer service by addressing guest requests and concerns.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Replaced dirty linens with clean items according to established standards of quality control.
- Communicated effectively with team members about daily assignments and task progress.
Customer Service Associate Cashier
Goodwill Store
Mesa
05.2017 - 12.2018
- Assisted customers with purchases and transactions at checkout.
- Maintained clean and organized checkout area for customer convenience.
- Collaborated with team members to ensure smooth store operations.
- Handled cash accurately during each shift.
- Processed payments using cash registers and credit card machines.
- Provided excellent customer service by listening to customer needs and responding accordingly.
Education
Associate of Arts - Paralegal Studies
Lamson College
Tempe, AZ 05.2008 - 07.2009
Skills
- Appointment scheduling
- Time management
- Patient coordination
- Conflict resolution
Languages
Spanish
Limited
Timeline
Scheduling Agent
Aspen Dental
07.2019 - Current
Housekeeping Room Attendant
Four Points Hotel
01.2019 - 07.2019
Customer Service Associate Cashier
Circle K
04.2018 - 11.2019
Customer Service Associate Cashier
Goodwill Store
05.2017 - 12.2018
Associate of Arts - Paralegal Studies
Lamson College
05.2008 - 07.2009