B. Lindsay Haggard
Phoenix
Summary
With a proven track record at PDS Health, I excel in leveraging administrative expertise and diagnostic imaging skills to enhance healthcare delivery. Acknowledged for facilitating strategies that significantly reduce office waste and improve team performance, my approach combines strong manual dexterity with effective multitasking, driving continuous improvement and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Lead Dental Assistant
PDS Health
11.2021 - Current
- Managed and maintained inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Mentored other dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Assisted in marketing efforts to attract new patients, showcasing the practice''s commitment to top-notch oral health care services.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Verified patient insurance eligibility and benefits.
Registrar
BASIS Phoenix Primary
07.2020 - 09.2021
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Contributed to a positive school environment with excellent customer service skills when interacting with students, parents, and staff.
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
- Facilitated smooth transitions for incoming students by coordinating their placement testing schedules and advising appointments prior to enrollment.
- Contributed to the development of school policies by providing input on registration procedures, attendance tracking, and transcript management.
- Reduced errors in transcript processing through careful attention to detail while entering student information into the system.
- Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
- Provided essential support during emergencies or crisis situations within the school setting by following safety protocols effectively.
- Maintained an organized office workspace, ensuring easy retrieval of files and documents when needed by staff members or parents.
Office Manager
AVALON Institute
03.2018 - 07.2020
- Served as a liaison between school directors, staff members, and students; facilitating open channels of communication to address concerns or issues promptly.
- Developed and enforced school policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw salon coordinators, ensuring efficient daily operations and high-quality customer service.
- Maintained accurate records pertaining to student enrollment, attendance, discipline, academic progress, ensuring compliance with state regulations.
- Provided valuable support to teachers by addressing classroom management concerns, offering guidance on effective strategies for maintaining an orderly learning environment.
- Collaborated with teachers and administrators to develop student-centered scheduling strategies for optimal academic success.
- Acted as the primary liaison for outside vendors, ensuring seamless communication and service delivery.
- Organized and updated databases, records and other information resources.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created reports, presentations and other materials for executive staff.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Dental Assisting
Carrington College
Glendale, AZ09-2021
Cosmetology
Avalon Institute
Mesa, AZ12-2014
High School Diploma -
Poston Butte High School
San Tan Valley, AZ05-2013
Skills
- Administrative background
- Diagnostic imaging
- Healthcare compliance
- Patient education and counseling
- Strong manual dexterity
- Training and coaching
- Effective multitasking
- Records and database management
- Software knowledge
- Continuous improvement
Timeline
Lead Dental Assistant
PDS Health
11.2021 - Current
Registrar
BASIS Phoenix Primary
07.2020 - 09.2021
Office Manager
AVALON Institute
03.2018 - 07.2020
Dental Assisting
Carrington College
Cosmetology
Avalon Institute
High School Diploma -
Poston Butte High School
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