Bobby Kennedy
Phoenix
Summary
Versatile Senior Sales Associate highly effective at applying excellent planning, time management and customer service abilities to challenging sales targets. Well-versed in developing and deepening customer relationships to build loyal base.
Overview
14
14
years of professional experience
2006
2006
years of post-secondary education
Work History
Senior Sales Associate
Arrowhead Cadillac
Glendale
12.2020 - 09.2023
- Assisted customers in selecting vehicles that fit their needs and preferences.
- Demonstrated vehicle features and technology to enhance customer understanding.
- Collaborated with the sales team to develop effective promotional strategies.
- Managed customer inquiries through phone and email with professional communication.
- Coordinated vehicle test drives to provide customers a hands-on experience.
- Handled customer paperwork efficiently to ensure smooth transaction processes.
- Trained new sales associates on product knowledge and customer service standards.
- Met or exceeded all goals and key performance indicators (KPIs).
- Resolved customer complaints in a professional manner.
- Provided training and mentoring to junior sales associates.
Toyota Ambassador
Riverview Toyota
Mesa
09.2017 - 10.2020
- Engaged customers through product knowledge and exceptional service.
- Coordinated promotional events to enhance community outreach and brand awareness.
- Assisted in inventory management to maintain optimal stock levels.
- Collaborated with sales team to support customer inquiries and resolve issues.
- Analyzed customer feedback to recommend improvements in service delivery.
- Increased sales by attending local events and educating customers on offered services.
- Represented the Ambassador in a professional manner at all times.
- Impacted sales results by developing, supporting and executing direct marketing strategies.
- Maintained professionality and efficiency while working closely with leadership.
- Responded to requests for information from media or designated spokesperson or information source.
- Planned or conducted market or public opinion research to test products or determine potential for product success.
Assistant Sales Manager
Big Two Toyota
Chandler
03.2013 - 08.2018
- Assisted in developing sales strategies and promotional campaigns for the dealership.
- Coordinated training programs to enhance team product knowledge and customer engagement.
- Managed inventory levels and ensured timely replenishment of vehicle stock on the lot.
- Facilitated communication between departments to streamline operational processes and improve efficiency.
- Oversaw the scheduling of sales events to maximize customer participation and satisfaction.
- Opened and closed store, set up registers and secured cash.
- Negotiated customer contracts and maintained relationships with existing clients.
- Provided leadership on special projects as needed to drive business growth objectives.
Director of Operations
All County Property Management
Mesa
03.2010 - 03.2013
- Oversaw daily operations of property management services across multiple locations.
- Developed and implemented operational policies to improve efficiency and service delivery.
- Coordinated maintenance schedules and vendor relationships to ensure timely repairs.
- Led training programs for staff on operational best practices and customer service standards.
- Streamlined communication between teams to enhance collaboration and productivity.
- Created policies and procedures for improved workflow processes.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and maintained client relationships to grow business and improve account retention.
Education
MBA - Business
University of California, Santa Cruz
Santa Cruz, CA 09.1996 - 06.2000
Bachelor of Arts - History
University of California Santa Cruz
Santa Cruz, CA 09.1996 - 05.1998
Bachelor of Arts - Business
University of California, Santa Cruz
Santa Cruz, CA 03.1996 - 03.1998
Associate of Arts - History
Porterville College
Porterville, CA 05.1994 - 08.1996
Alpaugh High School
Alpaugh, CASkills
- Vehicle features
- Lead generation
- Customer relationship management
- Sales forecasting
- Market analysis
- Team collaboration
- Inventory management
- Contract negotiation
- Problem solving
- Effective communication
- Training development
- Conflict resolution
- Management
- Contract negotiations
- Sales planning
- Marketing
- Cold calling skills
- Sales supervision
Timeline
Senior Sales Associate
Arrowhead Cadillac
12.2020 - 09.2023
Toyota Ambassador
Riverview Toyota
09.2017 - 10.2020
Assistant Sales Manager
Big Two Toyota
03.2013 - 08.2018
Director of Operations
All County Property Management
03.2010 - 03.2013
MBA - Business
University of California, Santa Cruz
09.1996 - 06.2000
Bachelor of Arts - History
University of California Santa Cruz
09.1996 - 05.1998
Bachelor of Arts - Business
University of California, Santa Cruz
03.1996 - 03.1998
Associate of Arts - History
Porterville College
05.1994 - 08.1996
Alpaugh High School