Bonnie Best
San Tan Valley,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the pet industry. I am outgoing, with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Energetic and results-oriented with a passion for developing relationships.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bark Avenue Pet Supply
09.2014 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Onwer The Best Pet Sitting
Self
10.1997 - 01.2012
- Developed strong relationships with customers by establishing trust through transparent communication regarding expectations and results achieved over time.
- Efficiently managed daily schedules by prioritizing tasks based on urgency and location proximity, optimizing time utilization to meet each pet sitting need.
- Improved company reputation by promptly addressing customer concerns and resolving issues effectively.
- Streamlined documentation processes, maintaining accurate records for services provided to clients.
Receptionist, and Accounts Receivable,
Mesa Veterinary Hospital, Now VCA
01.1994 - 04.1997
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Veterinary Assistant and Technician
Dr Crowe, Las Vegas Nevada, Dr Dru Pippen
10.1981 - 07.1987
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Maintained clean and safe animal living areas.
- Monitored vital signs and provided nursing care for animals.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Observed animals for signs of distress or illness.
- Assisted veterinarians with euthanasia of animals.
Education
Science Education
Pasadena City College
Pasadena, CA08.1979
High School Diploma -
Portsmouth Senior High School
Portsmouth, NH01.1976
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Client Relations
- Professional telephone demeanor
- Scheduling
- Appointment Scheduling
- Documentation
- Building rapport
- Prioritization
- Data Collection
Accomplishments
I owned my own Pet Sitting Business in the East Valley of Phoenix growing into a 6 figure business. I became an author to share my experience to help and coaching others to do the same.
Besides raising, training and showing my own dogs to multi level championships and backend titles, I have helped others to achieve their goals in the same.
I am and AKC Evaluator, considered a VIP for my longevity in this role since 2015, certifying hundreds of dogs to all three CGC titles. I am also an Evaluator for Bright and Beautiful Therapy Dogs, training and certifying hundreds of dogs to achieve this level of work. I also have trained many service dogs.
Affiliations
- I am a member of the Cavalier Club of Central Arizona and Cavalier Club America, and The Cavalier Club, USA
Certification
Veterinary Assistant and Technician from 1981-1987
Veterinary receptionist, Financial manager of a 24 hour veterinary hospital while managing 10 phone lines, with14 veterinarians on staff, from 1994-1997.
I owned my own pet sitting business 1997-2012.
Showing and training dogs.
I have been showing dogs for over 56 years. I worked at the fame, still showing, Stormhill Kennels for 3 years as their kennel manager. I also work with the famed Sky Crest Kennels of Dolly Stofers. I was a licensed Junior Showmanship Judge and have currently started classes for judging breeds. I continue to show my own Cavalier King Charles Spaniels, the loves of my life, and showing is my happy place! Because I show, I am experienced in traveling with dogs, but have also traveled with cats and birds. Being in the military for 21 years we did move a few times and we never left an animal behind. We always found a way! I believe today, there are even better options like Signature Pet Transport!
Timeline
Customer Service Representative
Bark Avenue Pet Supply
09.2014 - 03.2020
Onwer The Best Pet Sitting
Self
10.1997 - 01.2012
Receptionist, and Accounts Receivable,
Mesa Veterinary Hospital, Now VCA
01.1994 - 04.1997
Veterinary Assistant and Technician
Dr Crowe, Las Vegas Nevada, Dr Dru Pippen
10.1981 - 07.1987
Science Education
Pasadena City College
High School Diploma -
Portsmouth Senior High School
Veterinary Assistant and Technician from 1981-1987
Veterinary receptionist, Financial manager of a 24 hour veterinary hospital while managing 10 phone lines, with14 veterinarians on staff, from 1994-1997.
I owned my own pet sitting business 1997-2012.
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