Bonnie Brown
Glendale
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
7
7
years of professional experience
Work History
Nursing Services Coordinator/Admin Assistant
Christian Care Nursing Center
04.2022 - Current
- Entered data, generated reports, and produced tracking documents for QAA Committee.
- Prepared staffing schedules for SNF/LTC 24/7 schedule, addressed call-offs with DON and Administrator to assure facility was adequately covered to meet facility needs on an ongoing basis.
- Served as facility primary admissions representative, training other facility representatives to be admissions representatives.
- Recently assumed facility Business Office responsibilities including insurance authorizations, insurance updates and ongoing communication with insurance company representatives.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Gathered and organized materials to support operations.
- Worked collaboratively with Administrator, DON and ADON to maintain ongoing operations of the SNF/LTC when needed.
Director of Medical Records
Glencroft Senior Living
06.2021 - 04.2022
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Served as the primary point of contact for external agencies during audits, demonstrating compliance with all relevant regulations pertaining to medical records management.
- Attended QAA meetings and participated in Performance Improvement activities to improve organizational performance.
Med Tech
Amarsi Assisted Living
03.2021 - 06.2021
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Medical Records Clerk
Glencroft Senior Living
12.2017 - 10.2020
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
High School Diploma -
Cactus Wren
Phoenix, AZNo Degree - Nursing
Fortis College
Phoenix, AZSkills
- Data entry
- ICD-10 Coding
- Report generation
- Staff scheduling
- Insurance authorization
- Project management
- Patient admissions
- Scheduling and calendar management
- 10 Key by Touch
- Payroll/ADP
- PCC/Matrix
Timeline
Nursing Services Coordinator/Admin Assistant
Christian Care Nursing Center
04.2022 - Current
Director of Medical Records
Glencroft Senior Living
06.2021 - 04.2022
Med Tech
Amarsi Assisted Living
03.2021 - 06.2021
Medical Records Clerk
Glencroft Senior Living
12.2017 - 10.2020
High School Diploma -
Cactus Wren
No Degree - Nursing
Fortis College
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