Summary
Work History
Education
Skills
Timeline
Generic

BONNIE LANCASTER

Tucson

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Proven history of leveraging critical thinking and optimizing patient car. Reliable and results-focused, with commitment to achieving positive outcomes.

Work History

Case Manager/Care Coordinator

Department Of Veteran Affairs
  • Identified mental health, medical and psychosocial needs of individual patients and coordinated care based on these needs.
  • Partnered with psychiatrists, primary care providers, social workers, etc to develop and implement individualized care plans and documented in electronic charting systems
  • Managed support services and fostered communication among social workers, hospital staff and patients
  • Worked with different disciplines to provide cohesive care to patients
  • Collaborated with external agencies to meet needs of these individuals
  • Managed case load of 12-15 Veterans diagnosed with a serious mental illness providing comprehensive, intensive community-based care
  • Delivered high level of quality care to diverse populations of Veterans experiencing complex mental health and medical needs
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care
  • Provided crisis intervention and management including facilitating voluntary and involuntary hospitalization
  • Coordinated services and resources to enhance veteran support and accessibility.
  • Trained new staff on case management procedures and best practices.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.

Case Manager/Care Coordinator

Department Of Veteran Affairs
  • Identified mental health, medical and psychosocial needs of individual patients and coordinated care based on these needs.
  • Partnered with psychiatrists, primary care providers, social workers, etc to develop and implement individualized care plans and documented in electronic charting systems
  • Managed support services and fostered communication among social workers, hospital staff and patients
  • Worked with different disciplines to provide cohesive care to patients
  • Collaborated with external agencies to meet needs of these individuals
  • Managed case load of 12-15 Veterans diagnosed with a serious mental illness providing comprehensive, intensive community-based care
  • Delivered high level of quality care to diverse populations of Veterans experiencing complex mental health and medical needs
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care
  • Provided crisis intervention and management including facilitating voluntary and involuntary hospitalization
  • Coordinated services and resources to enhance veteran support and accessibility.
  • Trained new staff on case management procedures and best practices.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.

Case Manager/Care Coordinator

Department Of Veteran Affairs
  • Identified mental health, medical and psychosocial needs of individual patients and coordinated care based on these needs.
  • Partnered with psychiatrists, primary care providers, social workers, etc to develop and implement individualized care plans and documented in electronic charting systems
  • Managed support services and fostered communication among social workers, hospital staff and patients
  • Worked with different disciplines to provide cohesive care to patients
  • Collaborated with external agencies to meet needs of these individuals
  • Managed case load of 12-15 Veterans diagnosed with a serious mental illness providing comprehensive, intensive community-based care
  • Delivered high level of quality care to diverse populations of Veterans experiencing complex mental health and medical needs
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care
  • Provided crisis intervention and management including facilitating voluntary and involuntary hospitalization

Case Manager

MultiCare Health System
  • Worked with clients to improve life choices and maximize benefits of programs
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments
  • Coordinated with social, public and welfare agencies to obtain and provide client information
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans
  • Assisted clients in accessing services and benefits by providing education and information about community resources
  • Provided crisis intervention, guidance, and supportive counseling
  • Facilitated communication between agencies about best practices to create comprehensive care system and eliminate barriers to client support

Psychiatric Clinic Nurse

Mental Health Center Of Denver
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Explained care and medications, including side effects to patients and caregivers in easy-to-understand terms
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
  • Performed mental health triage of patients and determined needs of the individual

Per Deim Behavior Registered Nurse

La Frontera Behavioral Health
  • Assisted in developing personalized care plans based on individual patient needs.
  • Educated patients and families on health management and disease prevention strategies.
  • Collaborated with multidisciplinary teams to enhance patient care quality and safety standards.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Education

Bachelor of Science - Nursing

University of Colorado Health Science
Denver, CO

Master of Social Work - Clinical Social Work

University of Kansas
Lawrence, KS

Skills

  • Managing cases
  • Skilled community-based case manager
  • Clinical experience with adults with SMI
  • Crisis Intervention
  • Dual diagnoses
  • Psychotropic medications
  • Problem-solving and critical thinking
  • Time management
  • Vulnerable population awareness
  • Case documentation
  • Relationship building
  • Care coordination

Timeline

Case Manager/Care Coordinator

Department Of Veteran Affairs

Case Manager

MultiCare Health System

Master of Social Work - Clinical Social Work

University of Kansas

Case Manager/Care Coordinator

Department Of Veteran Affairs

Case Manager/Care Coordinator

Department Of Veteran Affairs

Psychiatric Clinic Nurse

Mental Health Center Of Denver

Per Deim Behavior Registered Nurse

La Frontera Behavioral Health

Bachelor of Science - Nursing

University of Colorado Health Science
BONNIE LANCASTER