Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Bradley De Filippis
Open To Work

Bradley De Filippis

Buckeye,AZ

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Asset Protection OfficerShift LeadSecurity Guard Control Room Supervisor / ResponderCampus TechnicianLegal Secretary

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Buckeye, AZ, AZGoodyear, AZSurprise, AZ
Open to relocation: Yes

Salary Range

18/hr - 1000/hr

Important To Me

Career advancementWork from home optionHealthcare benefitsCompany CultureWork-life balance

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Sales Advisor

Dealer Glass and Calibration
03.2026 - Current
  • Conveyed extensive product knowledge to customers, elevating overall satisfaction and contributing to sales growth.
  • Facilitated customer selection of ideal glass products, confirming consistency with specific needs and preferences.
  • Performed product demonstrations illustrating features and benefits to boost customer awareness and interaction.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Established advantageous pricing structures and terms within sales and service agreements.
  • Kept detailed records of daily activities through online customer database.
  • Managed approximately 30 incoming calls, emails and text messages per day from customers.

Asset Protection Officer

Target
03.2026 - Current
  • Monitored store premises to prevent theft and ensure customer safety.
  • Conducted regular safety audits, identifying potential hazards and recommending solutions.
  • Collaborated with law enforcement to investigate incidents and recover stolen merchandise.
  • Trained new team members on asset protection protocols and emergency response procedures.
  • Analyzed security footage to identify suspicious behaviors and improve incident response strategies.
  • Provided excellent customer service while maintaining vigilance for suspicious activity or behavior.
  • Conducted thorough investigations into incidents of theft or fraud, leading to successful resolution and recovery of assets.
  • Assisted in the apprehension of shoplifters, following proper legal procedures and company guidelines.

Shift Lead

Walgreens
04.2025 - 06.2026
  • Operational Leadership: Managed daily store operations for a high-volume retail location, including opening/closing procedures, facility security, and emergency protocols.
  • Team Management: Led and delegated tasks to a team of 5–15 associates, ensuring high productivity, morale, and adherence to company standards.
  • Financial Accountability: Performed precise bookkeeping duties, including cash drawer reconciliation, safe counts, bank deposits, and managing Western Union/financial service transactions.
  • Inventory & Merchandising: Oversaw warehouse deliveries and vendor check-ins, maintained inventory accuracy through periodic counts, and executed seasonal merchandising resets and revisions.
  • Customer Experience Excellence: Acted as the primary point of contact for customer escalations, resolving conflicts with a focus on service recovery and the "distinctive and delightful" brand promise.
  • Regulatory Compliance: Enforced strict adherence to state and local laws regarding the sale of age-restricted items (tobacco, alcohol) and managed loss prevention initiatives.
  • Performance Coaching: Trained new hires on store systems (POS, handheld scanners, CBT modules) and provided ongoing feedback to improve team performance metrics.

Security Guard Control Room Supervisor / Responder

Securitas
04.2025 - 03.2026
  • Monitored and secured premises to prevent theft, vandalism, and unauthorized access, ensuring a safe environment for customers and staff.
  • Conducted regular patrols and inspections of the property, identifying and addressing potential security risks and vulnerabilities.
  • Collaborated with law enforcement and emergency services during incidents, providing detailed reports and evidence as needed.
  • Utilized surveillance technology and access control systems to monitor activities, analyze footage, and respond to security breaches effectively.
  • Trained new security personnel on company policies, emergency procedures, and customer service protocols to maintain high standards of security and professionalism.
  • Assisted in the development and implementation of emergency response plans, enhancing overall safety procedures within the organization.
  • Engaged with customers and staff to promote a welcoming atmosphere while maintaining vigilant oversight of security protocols.

Campus Technician

Robert Half
03.2025 - 04.2025
  • Responded to and resolved user inquiries via phone, email, and chat.
  • Provided technical support for hardware and software issues.
  • Documented incidents and service requests in the ticketing system.
  • Assign staff and students equipped within ITIQ ticketing system
  • Assisted in onboarding and training new employees on IT procedures.
  • Proficient in IT service management (ITSM) tools (e.g., ServiceNow, Jira)
  • Knowledge of operating systems (Windows, macOS, Linux)
  • Basic troubleshooting skills (hardware and software)
  • Understanding of Active Directory and user account management

Service Desk Analyst I

Irvine Technology Corp.
08.2024 - 03.2025
  • Responded to and resolved user inquiries via phone, email, and chat.
  • Provided technical support for hardware and software issues.
  • Documented incidents and service requests in the ticketing system.
  • Collaborated with IT teams to address escalated issues.
  • Assisted in onboarding and training new employees on IT procedures.
  • Proficient in IT service management (ITSM) tools (e.g., ServiceNow, Jira)
  • Knowledge of operating systems (Windows, macOS, Linux)
  • Basic troubleshooting skills (hardware and software)
  • Understanding of Active Directory and user account management

Desktop Support Technician

City Of Hope
08.2022 - 08.2024
  • Active Directory:
  • Account Terminations - Lock-down/remove access to all COH systems applications
  • Internet account administration - Removes internet access for associates who abuse internet privileges or receive virus alerts
  • Password and account administration, Maintain user access to City of Hope Network and individual applications. Account creations for all City of Hope systems and applications using Active Directory.
  • Call Center and Desktop/PC Services:
  • Support internal applications specific to City of Hope
  • Provide assistance to IS support teams
  • Identify, troubleshoot, and resolve system hardware and software problems
  • Educate the user community on IS Department processes and procedures
  • Effectively communicate time sensitive and critical technical information to all associates
  • Monitor and investigate re-occurring problems
  • Investigate problems and perform root cause analysis
  • Manage Video Conferencing meetings and equipment for all divisions
  • Provide printer troubleshooting
  • Re-imaging hard drives, replace, and install hard drives
  • Install workstations in a hospital and outpatient clinic setting
  • Trouble shoots and install/configure HP and DELL terminals, desktops, laptops, docking stations, monitors, and printers.
  • Installed and tested patches including proprietary upgrades and windows OS patches.
  • Outages and Emergencies:
  • Be competent to manage Outages and direct technical plus operations resources to work through the outage issues to resolution.
  • Effectively lead, communicate, and manage the conference bridge line between critical parties involved during a critical outage Operations and Production:
  • Know which systems and applications affect hospital and clinic operations and production
  • Understand the variety of different error messages that appear on the system consoles and how to accurately respond to each Running/Monitoring Server Backups and Accessing servers:
  • Understand how and when to run time sensitive system backups and what to do if the backup fails or has problems
  • Know the location of all critical production printers and what to do if they go down
  • Be familiar with third party vendor production hardware and software and know who to contact for urgent issues
  • Perform Daily Operations tasks (system checks, scheduled reboots, etc)
  • Monitor system consoles for errors and messages that require a reply
  • Schedule, run and monitor critical system backups
  • Managed and maintained Ticketing system using Service Focus and ServiceNow

Registration Specialist

Carvana
10.2021 - 08.2022
  • VITU TOPS pilot project
  • Helping titles department when needed
  • Creating temporary license plate
  • Flipping titles into customers' names
  • Filling out titles, contracts, and notarized documents
  • Verifying customer information with vehicle VIN number
  • Receiving customer documents through mail and scanning customer files.
  • Sending all completed documents to DMV for registration to be completed
  • JIRA

Assistant Manager

Streamline Car Wash
06.2019 - 04.2021
  • Inventory
  • Payroll
  • Scheduling
  • Employee reviews
  • Stocking
  • Cash handling
  • Switching out chemicals
  • Creating daily, weekly, and monthly logs for cleaning duties
  • Analyzed customer feedback to identify improvement areas, leading to enhanced customer retention strategies.
  • Developed strong working relationships with staff, fostering a positive work environment.

Education

Graduated with Applied Science - Business Admin

Rio Salado Community College
Tempe, AZ
05.2024

Associate of Applied Science - Cyber Security

Rio Salado Community College
Tempe, AZ

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ
11.2026

Associate of Science - Paralegal Studies

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
12.2026

Skills

  • Strong verbal communication Conflict resolution
  • Extremely organized
  • Good organizational and time management skills Willing to help people with particular requirement
  • Self-motivated
  • Team leadership Exceptional customer service Fast learner
  • Active Directory (2 years)
  • MS Office (10 years)
  • Service Desk (2 years)
  • System Administration (2 years)
  • IT management (4 years)
  • Operating Systems
  • Information Security
  • Sales experience
  • Customer service experience

Certification

First Level Fingerprint Clearance

Active Arizona Guard Card

Languages

English
Native or Bilingual
American Sign Language
Limited Working

Timeline

Sales Advisor

Dealer Glass and Calibration
03.2026 - Current

Asset Protection Officer

Target
03.2026 - Current

Shift Lead

Walgreens
04.2025 - 06.2026

Security Guard Control Room Supervisor / Responder

Securitas
04.2025 - 03.2026

Campus Technician

Robert Half
03.2025 - 04.2025

Service Desk Analyst I

Irvine Technology Corp.
08.2024 - 03.2025

Desktop Support Technician

City Of Hope
08.2022 - 08.2024

Registration Specialist

Carvana
10.2021 - 08.2022

Assistant Manager

Streamline Car Wash
06.2019 - 04.2021

Graduated with Applied Science - Business Admin

Rio Salado Community College

Associate of Applied Science - Cyber Security

Rio Salado Community College

Bachelor of Science - Information Technology

University of Phoenix

Associate of Science - Paralegal Studies

Maricopa Community Colleges, Rio Salado Community College

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Bradley De Filippis