Bradley Jones
Phoenix,AZ
Summary
Results-driven sales leader with over 22 years of B2B experience in digital media and advertising sales, territory management, and client consultation. Proven track record of exceeding sales quotas, managing high-performing teams, and driving significant revenue growth. Expertise in PPC campaigns, SEO audits, cold calling, and digital marketing strategies. Skilled in building strong client relationships, delivering customized marketing solutions, and consistently ranked in the top 5% of sales professionals. Adept at leveraging data to inform sales strategies and grow client accounts.
Overview
18
18
years of professional experience
Work History
Sales Lead
Web .com
11.2015 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Managed a sales territory across Washington, California, Nevada, Utah, Colorado, and Arizona, ensuring client satisfaction while pursuing new business.
- Led a team of 8, driving motivation and performance through weekly 1:1s and team calls, resulting in consistently exceeding individual sales goals by 150% and generating over $1M in revenue annually.
- Conducted needs analyses for clients, understanding their market challenges, and presenting customized digital marketing solutions.
- Developed sales strategies using digital layouts and client advertising recommendations, contributing to doubling individual quarterly sales quotas of $100,000.
- Ranked in the top 5% of 80 staff from 2016-2023 consistently achieving top performance metrics.
- Performed 100 cold calls per day, securing an average of 12 face-to-face meetings weekly.
- Managed PPC campaigns and SEO audits to enhance client online presence and brand awareness.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
Western Region Sales Lead
YP.com
05.2014 - 11.2015
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Expanded the Western region (Nevada, Phoenix, Southern California) by establishing over 150 new accounts, billing over $500,000 monthly.
- Increased sales levels by 70% in 2014 and 60% in 2015, recognized as a top performer.
- Consistently exceeded monthly sales quotas by 150%, driving client acquisition through strategic cold calling and face-to-face meetings.
Google Adwords Account Consultant
Revana
07.2011 - 05.2014
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Supported clients during challenging financial situations by offering strategic advice and creative problem-solving techniques.
- Assisted in the development of new products and services, contributing to increased revenue growth.
- Developed valuable industry connections, enhancing company reputation and attracting new client leads.
- Advised clients on bidding strategies, account optimization, and mobile campaign management, coaching them for up to 13 weeks.
Ranked in the top 2% of 400 sales reps in 2012, building close relationships and aligning Google AdWords solutions with client business goals.
Account Manager
DriveTime Automotive Group Inc.
01.2007 - 02.2011
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted customers in navigating the car purchasing and financing process, using technology-driven tools to ensure a smooth experience.
- Built lasting customer relationships through tailored solutions and exceptional service.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Streamlined account management processes, reducing response times and improving client service quality.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Enhanced client engagement through regular newsletters and updates on product developments and industry news.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Associate of Arts - Business Administration And Management, General
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ07.1996
Skills
- Cross-selling techniques
- Stockroom Management
- Sales Planning
- Lead Generation
- Relationship selling
- Customer Retention
- Key Account Management
- Account Management
- Team Leadership
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Staff Management
https://www.linkedin.com/in/bradley-d-jones/
https://www.linkedin.com/in/bradley-d-jones/
Timeline
Sales Lead
Web .com
11.2015 - Current
Western Region Sales Lead
YP.com
05.2014 - 11.2015
Google Adwords Account Consultant
Revana
07.2011 - 05.2014
Account Manager
DriveTime Automotive Group Inc.
01.2007 - 02.2011
Associate of Arts - Business Administration And Management, General
Maricopa Community Colleges - Scottsdale Community College
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