Bradley McCurry

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Participated in training programs to enhance product knowledge and customer service skills.
• Improved resolution time with effective problem-solving for customer complaints.
• Implemented rewards program that encouraged repeat business and strengthened customer relationships.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Greeting and welcoming customers in a friendly and professional manner
• Tending to customer needs, inquiries, and complaints
• Informing hairdressers and beauticians about customer appointments and requirements
• Managing phone calls, emails, deliveries, and office inventory
• Processing bookings and cancellations, and managing appointment schedules
• Ensuring that the reception area is kept clean and professional
• Assisting with marketing and sales by providing customers with information on promotions and new products and services
• Processing transactions and issuing receipts
• Performing administrative tasks such as filing, updating records, and logging transactions

Ensured consistent show momentum while upholding an engaging and vibrant stage presence.

• Ensure to acknowledge customers with eye contact, smile and provide assistance
• Log sales on cash register, process payments as well as bag prescriptions
• Ensure prescriptions given to patient are correct with respect to patient using name along with address to confirm
• Handle complete money properly and record all transactions accurately
• Maintain and manage over-counter drug products, order and stock adequate inventory
• Ensure to re-stock prescription stock bottles as directed by pharmacist
• Support pharmacist as well as pharmacy technician with pre-filling and vile-filling of prescription along with Drug-O-Matic cassette filling
• Maintain competency level to answer patient's questions related to prescription plan advantages
• Execute rules and regulations related to operational, administrative and professional written procedures and policies of pharmacy services
• Head responsibility to file hard copy prescriptions as well as mail order-order forms
• Ensure to check in, process and put in stock or else return bins accurately
• Ensure entire merchandise received and inform pharmacist of complete back ordered, discontinue all non stocked items as directed by pharmacist
• Participate actively in performance improvement
• Identify, interpret, record and report risk management related issues
• Comply with company safety along with hazardous materials policies

• Seasonal position main responsibilities: prep work for all floral designs used in high end retail environment
• Maintain companies aesthetic for each arrangement to keep in line with customer expectation of the brand
• Assist senior artists throughout creation of custom arrangements from finish to end
• Merchandising inventory in warehouse setting to promote fluidity in all artists and assistants daily workflow
• Responsible for arranging flowers used in a kiosk for both maternity and retail at a local hospital

• Assists all potential students in filling out initial inquiry card to see which department or major would be the best match for their artistic skills
• Resolves all questions applicant has regarding financial aid as well as daily student life
• Communicates all kiosk material needs or issues to appropriate supervisors
• Maintains overall display and presentation standards of kiosk, including stocking/replenishing merchandise, following visual merchandising guidelines, and general housekeeping duties
• Participates in physical inventory counts as required
• Generates chart to show peak times of activity for kiosk visits
• Displays knowledge through extensive training therefore giving me the ability to express the advantages and benefits of attending SUVA

• Demonstrate and recommend Boots cosmetics and skin care products to meet the customer's needs

• Helped with diamond preview orders, assisted subscription customers
• I was the official action figure buyer for the store and fostered great relationships with local collectors
• Coordinated our booths at comic con on an annual basis
• Inventory control and pricing as well as merchandising

• Set up and maintained subscription customers, merchandised collectibles on the sales floor, was top in upselling for reservations
• Inventory control and action figure expert(at the time)