Bradley McMillan
Goodyear
Summary
Dedicated professional with strong customer service skills and a focus on enhancing guest satisfaction. Proven ability to resolve inquiries and complaints efficiently while managing team dynamics.
Overview
4
4
years of professional experience
Work History
Assistant Manager
QuikTrip
San Antonio, TX
03.2025 - 03.2026
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management processes to ensure product availability.
- Executed customer service initiatives to enhance guest satisfaction.
- Trained new employees on operational procedures and company policies.
- Collaborated with team members to maintain store cleanliness and organization.
- Resolved customer inquiries and complaints efficiently and professionally.
Server
Olive Garden
San Antonio, TX
01.2024 - 03.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Server
Cactus Flower
Pueblo, CO
06.2022 - 01.2024
- Implemented suggestions for improving workflow during peak hours, increasing efficiency.
- Assisted in maintaining the cleanlinedining area, adhering to health standards.
- Processed payments accurately while handling cash and credit transactions securely.
- Resolved guest complaints swiftly, fostering positive dining experiences and repeat visits.
- Served food and beverages promptly with focused attention to customer needs.
Education
Electrical Certification - Electrical
Arizona Automotive Institute
Glendale, AZ02-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Conflict resolution
- Works well in team environment
- Attention to detail
- Safety management
- Fast learner
Timeline
Assistant Manager
QuikTrip
03.2025 - 03.2026
Server
Olive Garden
01.2024 - 03.2025
Server
Cactus Flower
06.2022 - 01.2024
Electrical Certification - Electrical
Arizona Automotive Institute