Bradley Schlenz
Unifi Aviation
Phoenix
1
Certification
10
years of professional experience
Results-oriented professional skilled in problem-solving and effective team collaboration. Committed to achieving organizational objectives through adaptability in fast-paced environments. Embraces challenges with enthusiasm, consistently delivering high-quality outcomes.
Work History
MOD
1 Year 7 Months- Coordinated team of 50+ staff members, implementing training programs to boost performance.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Ramp Supervisor
2 Years 1 Month- Operations, Organized crew assignments to ensure smooth workflow., Revised existing standard operating procedures to improve workflow., Defined shift-swap rules to ensure fair scheduling practices., areas needing improvement.
- Coached, mentored, and counseled ramp agents to enhance team collaboration and support ongoing development.
- Oversaw adherence to shift schedules, ensuring timely coverage and operational efficiency for personnel.
- Supervised ramp operations ensuring compliance with safety protocols and operational standards.
- Coordinated aircraft arrivals and departures, optimizing turnaround times for improved efficiency.
Ramp Agent
4 Months- Collaborated with departments to achieve on-time flight performance.
- Applied knowledge of ramp operations to uphold safety and security standards.
- Prioritized health and safety by taking necessary precautions during all tasks.
- Managed baggage handling processes, ensuring accurate loading and unloading of cargo.
Account Manager
9 Months- Managed 15+ accounts simultaneously, ensuring alignment with client goals.
- Established benchmarks for performance for the rest of the Account Managers.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored proposals, aligning client needs with innovative media solutions.
Warehouse
1 Year- Ranked among top locations in the United States for customer satisfaction.
- Managed over 100 orders a day.
- Loaded and unloaded trucks for delivery on our dock.
- Skilled at working independently and collaboratively in a team environment.
Mortarman
4 Years 4 Months- Communicated and tracked four different companies and around 10 different squads.
- Communicated and tracked four different companies and around 10 different squads.
- Proven ability to learn quickly and adapt to new situations.
- Ensured timely completion of all tasks to maintain project schedules.
- Facilitated collaboration and communication between Japanese forces and allied units to enhance operational effectiveness.
Education
High School Diploma
Skills
Operational management
Safety Compliance
Staff Training
Problem Solving
Crisis Management
Operational efficiency
Team leadership
Customer service
Positive demeanor
Customer engagement
Problem-solving
Accomplishments
- Supervised team of over 50 staff members at one time.
- Started with no knowledge of airline business and became a supervisor within 4 months with expectation of fixing troubled shifts.
- Documented and resolved customer and agent issues which led to high performance of customer satisfaction and employee performance.
- Achieved a stellar on time performance through being present and identifying issues before becoming time sensitive problems.
Certification
- An expert in any knowledge retaining to ramp and costumer service.
- One of the most trained individuals in the PHX station.
- Efficient in both above and bellow wing in all aspects of the operation.
Timeline
MOD
Unifi Aviation
01.2025 - CurrentRead More
Ramp Supervisor
Unifi Aviation
11.2022 - 12.2024Read More
Ramp Agent
Unifi Aviation
07.2022 - 11.2022Read More
Account Manager
Lyncrest Media
10.2021 - 07.2022Read More
Warehouse
Poolcorp
10.2020 - 10.2021Read More
Mortarman
U.S. Marine Corps
06.2016 - 10.2020Read More
Greenway High School
High School Diploma
Read More