Branden Mudd
Surprise
Summary
Accomplished Operation and Service Manager at Orkin Pest Control, demonstrating exceptional leadership in operations management and customer service. Excelled in empowering teams, enhancing performance through problem-solving, and driving sales growth. Skilled in conducting impactful performance reviews and resolving customer issues, significantly improving client retention and team accountability.
Overview
14
14
years of professional experience
Work History
Operation Manager
Orkin Pest Control
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operation Manager
Orkin Pest Control
12.2020 - 12.2023
Operation Manager
Orkin Pest Control
12.2018 - 12.2020
Operation Manager
Orkin Pest Control
01.2017 - 12.2018
Service Manager
Orkin Pest Control
01.2016 - 01.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Team Leader/ Route Manager
Orkin Pest Control
01.2011 - 12.2015
Start Technician
Orkin Pest Control
06.2010 - 01.2011
Education
High School Diploma -
Bishop Alemany
San Fernando 06.2008
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Goal Setting
- Sales team training
- Sales operation
Timeline
Operation Manager
Orkin Pest Control
01.2024 - Current
Operation Manager
Orkin Pest Control
12.2020 - 12.2023
Operation Manager
Orkin Pest Control
12.2018 - 12.2020
Operation Manager
Orkin Pest Control
01.2017 - 12.2018
Service Manager
Orkin Pest Control
01.2016 - 01.2017
Team Leader/ Route Manager
Orkin Pest Control
01.2011 - 12.2015
Start Technician
Orkin Pest Control
06.2010 - 01.2011
High School Diploma -
Bishop Alemany
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