BRANDI BRISBANE

• Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
• Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
• Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
• Supported veterinary staff during emergencies, providing urgent care assistance when needed.
• Prepared surgical instruments and equipment, ensuring a safe and sterile environment for successful procedures.
• Contributed to team success by cross-training in reception duties, such as answering phone calls and processing payments.
• Maintained inventory levels of medications and supplies, ensuring seamless clinic operations.
• Reduced risk of infection by diligently following proper sanitation protocols in all areas of the clinic.
• Assisted with laboratory work, including sample collection, analysis, and reporting results to veterinarians for interpretation.
• Provided compassionate care to animals under distress or experiencing pain during medical procedures or hospitalization periods.
• Administered prescribed medications and treatments, ensuring accurate dosages and timely application for optimal patient outcomes.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Assisted in examination and treatment of animals in veterinary clinic.
• Prepared animals for surgical procedures.
• Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
• Cleaned, sterilized and maintained surgical instruments and equipment.

• Improved response times by efficiently prioritizing and dispatching emergency calls.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Implemented new software systems that improved efficiency within the dispatch center operations.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

• Maintain high standards of customer service by building relationships with clients.
• Respond to customer calls swiftly to resolve issues and answer questions.
• Determine client needs and financial situations by listening and scheduling fact-finding appointments.
• Approach potential clients by using direct marketing mailings and phone contacts.
• Sold auto, home, life, commercial, equine, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Upsold additional products and services after identifying customer needs and requirements.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Participate in and host local chamber and other COI and personal events to prospect new clients.
• P/C, Life and Health Licensed in MO, KS, OK, IA, CO, AZ, TX, NE

Present NISC's Customer Care and Billing Solutions to prospective utility companies and cooperative members virtually and onsite worldwide.

• Presentations included multiple areas of the iVUE, iVUE Connect Service, SmartHub, AppSuite, Business Intelligence and Reporting, and Messenger applications to CEO's and management staff with decision making authority for utility companies.
• Took lead part in presenting the service side of an internal Integrated Demonstration showing integration between multiple NISC solutions in the form of a new service request
• Experience in reviewing and completing RFP's and Rate Reviews from prospective members
• Research prospective members to better enhance personal relations for my demonstrations
• Active working relationship with Sales Team following up with member questions and requests.
• Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
• Collaborated with customers and asked questions to assess needs.
• Attended product-related technical shows and other activities to represent company products and services.
• Used consultative sales approach to understand and meet customer needs.
• Identified prospect needs and developed appropriate responses along with information on suitable products and services.
• Worked closely with Operations and Accounting specialists and presenters to enhance the presentation of the integration abilities between the platforms of the software.

• Provide customer service by greeting and assisting customers, and responding to member inquiries and high bill complaints and various questions about bills or account information
• Perform transfer, disconnects, reconnects, and various other service orders for members
• Review multiple reports to check meter consumption and troubleshoot meters not communicating and research meters with out of ordinary usage
• Assign appropriate crews within the 6 counties we served to outages and managed multiple crews during outage process with ease
• Balance cash drawer and process applications for new members for service
• Assist in registering of members for annual meeting
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained new personnel regarding company operations, policies and services.
• Familiar with electrical system operations.
• Operated SCADA equipment/breaker operations