Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Brandi Coe

Tucson

Summary

Dynamic retail professional with extensive experience at Dollar General, excelling in cash handling accuracy and employee oversight. Proven track record in enhancing customer satisfaction through effective complaint resolution and streamlined operations. Skilled in task delegation and daily reporting, fostering a positive work environment while driving sales growth.

Overview

2
2
years of professional experience

Work History

Key Holder

Dollar General
03.2024 - Current
  • Assisted in maintaining store organization and cleanliness to enhance customer experience.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Operated cash register accurately, processing transactions efficiently for smooth checkout experiences.
  • Trained new staff on operational procedures and customer service standards to ensure consistency.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Assistant Manager

Family Dollar
03.2023 - 02.2024
  • Assisted in daily store operations, ensuring optimal customer service and efficient workflow.
  • Supported inventory management by monitoring stock levels and facilitating restocking processes.
  • Trained new employees on store policies, procedures, and best practices for customer engagement.
  • Collaborated with team members to maintain a clean and organized sales floor environment.
  • Handled customer inquiries and resolved issues to enhance overall shopping experience.
  • Executed merchandising strategies to promote seasonal products and increase sales visibility.
  • Performed cash register duties, ensuring accurate transactions and balanced cash drawers.
  • Implemented loss prevention techniques to minimize shrinkage and safeguard store assets.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

Associate of Arts - Administration of Health

University of Phoenix
Phoenix, AZ
01-2003

High School Diploma -

Hope Adult Education Center
Hope, AR
01-2002

Skills

  • Cash handling accuracy
  • Bank deposits
  • Daily reporting
  • Task delegation
  • Drawer counting
  • Employee oversight
  • Store recovery processes
  • Opening and closing coordination

Timeline

Key Holder

Dollar General
03.2024 - Current

Assistant Manager

Family Dollar
03.2023 - 02.2024

Associate of Arts - Administration of Health

University of Phoenix

High School Diploma -

Hope Adult Education Center

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Brandi Coe