Brandon Allen

Managing the development, delivery, and maintenance of comprehensive global service curriculums, focused on regional service team needs.

Aligned with the Global Service Training Portfolio Senior Manager to provide seamless process execution while manager was unavailable.

Coordinating diverse training requests for field and technical training personnel, including online, in-person, and remote sessions.

Lead and align subject matter experts, regional leaders, and cross-functional global team members in meeting global training needs.

Planning, organizing, and executing the end-to-end development of training requests, ensuring alignment with organizational goals and requesters' needs.

Spearheaded independent and management-directed projects, including national training and safety compliance.
Led research, drafting, and maintenance of over 100 Field Service standard work documents.
Designed and implemented onboarding curriculum for over 135 new hire service technicians.
Reduced associate time in the field from 24 weeks to 12 weeks on average.
Championed Field Service Training Team on data analysis and metric-focused projects.
Contributed to augmented reality program for new product development and virtual training sustainment.
Overhauled specialized equipment training classes, coordinating sessions for 125 technicians.
Integrated training materials into Hach Learning Management System, ensuring ISO compliance.

Provided technical expertise on Hach instrumentation, focusing on preventative maintenance and training development.
Ranked among top ten nationally for revenue attainment, exceeding regional targets.
Worked closely with territory dispatcher to ensure effective routing and scheduling of services.
Earned high respect from customers and colleagues for professionalism and support.
Excelled in managing time effectively while organizing daily tasks.
Sustained efficient workflow to meet customer demands and timetables.

Coordinated divisional staff in Fire Control Refurbishment shop on diverse ship repairs.
Established and sustained effective training programs for Fire Control work centers.
Handled work order processing and maintenance scheduling for divisional teams.
Supervised various weapon systems' maintenance on the vessel.
Trained personnel on report submissions, essential procedures, and individual accountabilities.