Brandon Amaya

Owner/Operator

Tortas Chano

05.2018 - Current

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Developed business plan, processes and procedures to provide superior Product or Service to customers.
Kept all building areas and equipment functional and well-organized to promote business performance.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Negotiated contracts with vendors to secure favorable terms for the business.
Trained and motivated employees to perform daily business functions.
Implemented effective financial management practices, improving cash flow and profitability.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Optimized workflow processes through careful analysis of operational needs and resource allocation.
Contributed positively to the local community through involvement in various events or charitable organizations.
Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Improved safety standards by regularly reviewing protocols and implementing necessary updates.
Operated with safety and skill to avoid accidents and delays.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assisted in recruiting, hiring and training of team members.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.

Summary

Overview

Work History

Owner/Operator

Skills

Certification

Languages

Timeline

Owner/Operator

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