Brandon Baldenegro
Queen Creek
Summary
Extremely dedicated and highly trained USAF veteran seeking employment to further develop customer relationships with Salt River Project. Has over six years of experience and training in a law enforcement and security officer capacity. Obtains not only top tier personal communication skills, but also impeccable multitasking and leadership. Always seeking knowledge to further improve self education. Relentless work ethic and drive to become the best one can be.
Overview
14
14
years of professional experience
Work History
Operations Coordinator
Sanders Construction Group
01.2024 - Current
- Spearhead day-to-day operations across multiple residential and commercial construction projects, ensuring alignment with project timelines, budgets, and quality standards.
- Serve as the central liaison between field crews, subcontractors, vendors, and project managers to streamline communication and drive operational efficiency.
- Implement and refine scheduling systems, procurement processes, and safety protocols, reducing delays and boosting on-site productivity by over 20%.
Owner
The Pit Stop Company
03.2021 - Current
- Delivered high-quality, on-site oil change services for residential and commercial vehicles across the East Valley, ensuring customer satisfaction and safety.
- Managed daily service routes, maintained inventory of tools and supplies, and upheld efficient scheduling to meet customer timeframes.
- Conducted vehicle inspections, including fluid checks, tire pressure, and filter replacements, providing preventive maintenance insights to customers.
- Communicated professionally with clients to explain services, answer questions, and build long-term relationships, contributing to high customer retention and referral rates.
- Used mobile apps and scheduling tools to manage appointments, record service details, and process secure payments.
- Contributed to business growth by maintaining a clean, branded work environment and upholding the company's reputation for trustworthy, convenient car care.
Service Advisor
AutoNation Honda Chandler
01.2022 - 12.2023
- Delivered exceptional customer service by acting as the primary point of contact between customers and the service department, consistently exceeding CSI (Customer Satisfaction Index) targets.
- Averaged over $80,000 in monthly service sales, ranking in the top tier among advisors in the region.
- Coordinated daily with technicians to ensure timely and accurate diagnosis and repairs, reducing cycle time and improving customer retention.
- Maintained up-to-date knowledge of Honda maintenance schedules, warranty guidelines, and recall procedures to provide accurate guidance and ensure compliance.
- Successfully handled high customer volume in a fast-paced environment, managing appointments, walk-ins, and follow-ups without compromising service quality.
- Upsold manufacturer-recommended services and value-added products, contributing to consistent growth in gross profit.
Residential Realtor
Exp Realty
01.2020 - 01.2022
- Maintained social media accounts to promote properties and interact with potential clients.
- Increased home sales through persuasion, negotiation, and closing prowess.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Security Forces
United States Air Force
08.2012 - 08.2019
- Has over six years experience working in a law enforcement and security officer capacity, maintaining law and order, preserving the peace, and protecting life and resources on multiple military installations foreign and domestic. Obtains numerous certifications, Expeditionary Active Shooter Training, Airman Leadership School, FBI Street Survival School, Base Security Operations Training.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Lot Attendant
Tempe Honda
07.2011 - 01.2012
- Responsible for greeting customers and ensuring that their needs are met with precision and in a fashionable manner. Requires phenomenal organizational skills to arrange the lot so that customers have a smooth transition.
Education
High School Diploma -
Chandler High school
Chandler, Arizona07.2010
Skills
- Leadership: Expert
- Communication: Expert
- Multitasking : Expert
- Sales: Expert
- Organizational : Expert
Languages
English: Native
Hobbies and Interests
Fierce competitor and avid reader. Enjoy all competitive sports also to include furthering my knowledge by reading a vast amounts of books.
Timeline
Operations Coordinator
Sanders Construction Group
01.2024 - Current
Service Advisor
AutoNation Honda Chandler
01.2022 - 12.2023
Owner
The Pit Stop Company
03.2021 - Current
Residential Realtor
Exp Realty
01.2020 - 01.2022
Security Forces
United States Air Force
08.2012 - 08.2019
Lot Attendant
Tempe Honda
07.2011 - 01.2012
High School Diploma -
Chandler High school
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