Brandon Cha
YUMA
Summary
Dynamic Department Supervisor at Home Depot with proven leadership skills and a focus on sales growth. Enhanced customer relations and optimized workflows, resulting in improved employee performance. Expert in problem-solving and maintaining workplace safety, fostering a culture of development and efficiency. Committed to delivering exceptional service and building lasting client relationships.
Overview
11
11
years of professional experience
Work History
Department Supervisor
Home Depot
07.2020 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Trained new employees on overall company and department-specific policies and procedures.
Glass Installer
Rams Glass
02.2017 - 07.2020
- Selected color, type and thickness of glass and material for moldings according to project specifications and structural requirements.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Identified obstacles and used independent judgment to make decisions and solve problems.
Tractor Operator
Jv Farms
03.2015 - 01.2017
- Harvested crops for farmers by expertly operating tractors and other farm equipment.
- Assisted with commercial landscaping products by operating large tractors at job sites.
- Used large tractors to cut and plow land according to job specifications, consistently meeting deadlines with quick, accurate work.
- Maintained tractor in good working order and regularly inspected and cleaned attachments.
Education
High School Diploma -
Cobach Campus Ciudad Morelos
Ciudad Morelos Baja CaliforniaSkills
- Multi-tasking mastery
- Sales growth
- Workplace safety
- Customer relations
- Workflow optimization
- Leadership skills
- Problem-solving
- Time management
- Performance improvement
- Staff supervision
- Customer service
- Leadership
Accomplishments
- Supervised team of 16 staff members.
- Achieved a shrink goal of 2%-2.5% of total sales of fiscal years 22,23,24 by leading a inventory team of 12 members with accuracy and efficiency.
- Collaborated with team of 4 in the development of sales comp for the hardware department achieving a top comp across a district with 8th other hardware departments with 4 out of 5 classes being number one in comp sales.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Department Supervisor
Home Depot
07.2020 - Current
Glass Installer
Rams Glass
02.2017 - 07.2020
Tractor Operator
Jv Farms
03.2015 - 01.2017
High School Diploma -
Cobach Campus Ciudad Morelos