Brandon Dutcher

Customer Service:

- Provide exceptional customer service by assisting clients with rental inquiries, reservations, and returns.

- Address customer concerns and resolve issues promptly and effectively.

- Ensure customers understand rental agreements, policies, and procedures.

- Maintain a positive and professional demeanor when interacting with customers, both in-person and over the phone.

2. Fleet Management:

- Oversee the maintenance and upkeep of the rental fleet, ensuring all vehicles are in safe and operational condition.

- Schedule regular maintenance and inspections for the fleet to prevent breakdowns and ensure compliance with safety standards.

- Coordinate with service providers for repairs and maintenance as needed.

- Monitor fleet utilization and availability to meet customer demand effectively.

3. Other Duties:

- Assist with the preparation and processing of rental agreements and related documentation.

- Perform administrative tasks such as data entry, record-keeping, and inventory management.

- Support the sales team by providing information about rental services and promoting additional products or services.

- Contribute to a clean and organized work environment, including maintaining the appearance of the rental office and lot.

- Participate in training and development programs to stay updated on company policies, industry standards, and best practices.

• Managed diverse aspects of business operations spanning in-store engagement, digital outreach strategies, and inventory supervision.
• Supervised all aspects of product availability within the store and on the website.
• Create and control distribution of all social media marketing post/campaigns
• As the sole employee at the boutique I also balance these tasks with servicing all costumers in-store
• Operate customer service center through phone calls, emails, and web chats
• Execute visual merchandising based on seasons, products, and events
• Create promotions, advertisements, and other related media for sales and events
• Coordinate events such as our SNEEX SOFA SESSIONS by running ads, preparing the store, and making sure equipment is functioning properly

• #1 seller in the department
• On pace for pacesetter 2019 (missed 3 months for surgery)
• On pace for pacesetter 2020 (missed due to covid)
• Top 10 seller in the store 2021 and 2022
• Ensure every customer receives the same quality service using the 5 Nordstrom standards
• Complete daily stock room task such as organizing and maintaining section
• Build connections with customers both in store and online using social media
• Extend myself to other areas to learn how to best serve the customer

• Promoted from Sales lead to Department Manager of Shoes (November 2017)
• Promoted from Sales Associate to Sales Lead (July 2017)
• Took over department down -5.8% on the year and ended the year down -.03%
• Awarded department of the quarter (quarters 3 and 4)
• Oversee the #1 volume department in the store (units, and revenue)
• Department ended #49 in the entire company in volume
• Plan and delegate tasks to associates, assisting them when necessary
• Execute vital tasks to keep the store functioning properly (inventory preparation, proper reporting, communication with other managers)
• Remerchandise, replenish and run the department effectively
• Provide fast and friendly customer service

• Greet customers and identify their specific needs
• Use training techniques to help facilitate the customers in store experience
• Currently working through the numerous shift types offered to expand skill set

• Greet customers and identify their specific needs
• Use experience and opinion to help customers satisfy those needs
• Replenish and reorganize merchandise to help the store run efficiently
• Majority of expertise came in shoes (customer advice, merchandising, and sales)

• Task assigned to team: How can better service be provided to customers
• Analyzed similar markets, existing customers, and current solutions being used
• Interviewed customers and businesses both in person and through specifically tailored surveys
• Used answers and results from surveys to identify their needs and expectations
• Built prototypes of newly developed solutions and created a 10 year plan to implement those deemed as relevant and effective
• Marketed the solutions to Briggs and Stratton corporate employees, including CEO
• 2 out of 7 ideas were implemented immediately, while the others are continuing to be researched and adjusted to be added in accordance to the timeline we developed

• Task: Analyze KMC market impact in terms of products, sales, and market visibility
• Analyzed products including the price, material, function, and diversity
• Compared those attributes to the top competitors
• Examined KMC’s representation in the market
• Compiled all data in excel and other documents and presented the findings to the CEO directly
• Used our research to decide where to diversify products, as well as where to focus the company’s main efforts