Brandon Goza
Tucson
Summary
I thrive where I can build things and people. In my career winning is the only objective. Winning to me is leaving any person or situation I encounter in better condition than I found them. This perspective ensures my success in all things because it is built upon the success of more than just myself.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Riteway Heating, Cooling Plumbing
11.2019 - Current
- Provide a 5 Star Experience beginning and ending with great communication
- Write & review project proposals and contracts
- Provide clear direction and coordinate appropriate teams, setting expectations and due dates for projects
- Implement change and management initiatives to increase productivity
- In home consultation & comfort system design
- In Field sales
- Provide product education and guidance for clients
- Provide and explain purchasing options and financing to clients
- Oversee project execution and provide post install customer relations
- Provide accurate documentation
Field Technician Trainer, Onboarding
Riteway Heating, Cooling Plumbing
02.2018 - 11.2019
- This role had me working as a senior technician with a focus on diagnostic and converting calls into sales leads while teaching new technicians how to properly perform this job
- Education checklists, teachable moments, post call reflection and training on proper in-home etiquette and creating a 5 star experience for our clients
Inside Sales Production Manager
Riteway Heating, Cooling Plumbing
09.2017 - 02.2018
- In this role I was to begin paving the ground work for a new department within our company using a general outline of what other companies have done
- I developed a tracker using Excel to record workflow, notes, call volume and revenue generated
- It was up to me to determine the best way to communicate between technicians and sales reps that have been unsuccessful with a lead and revive the lead to generate revenue
- I was successful in the role but decided, for my own interest, that in person interaction was better for me
- I stayed in the role until someone was recruited to take over and transitioned back to the field
- This position has now grown to 4+ inside sales reps and generating over 2 million in revived revenue annually
Senior Field Service Technician
Riteway Heating, Cooling Plumbing
03.2017 - 02.2018
- Service technician role with more challenging diagnostic calls, on call for 'call back' situations where other technicians failed to resolve system issues, phone support for peers and de-escalation for unsatisfied clients
- Strong emphasis on customer service and leading by example
Service Technician
Riteway Heating, Cooling Plumbing
06.2016 - 03.2017
- Communicated with management and other team members to provide detailed reports and updates on assignments
- Followed safety protocols when performing service and repairs
- Conferred with customers to determine nature of problems, explain repairs and provide value added services
Apprentice Service Technician
Breezeways Air Conditioning Inc.
08.2015 - 04.2016
- My entry door into the HVAC industry
- I began as an apprentice but became a full fledged service technician within 3 months
- By the time I left I was handling 30% of company marketing, creation of field service templates and customer facing contracts, office organization and still running service, sales and installation calls
- I left because my aspirations outgrew the company
Sales Associate
Sam Levitz
03.2015 - 08.2015
- Greet customers, listen to needs and assist in satisfying those needs
- Initiating customer orders, handling payment and financing, scheduling product delivery and post transaction follow up
- Top 3 producer in all categories 4/6 months employed, customer satisfaction rating 100%
- I left due to the company culture and career boredom
- This was a transitional job for me
Education
Associate of Applied Science (A.A.S.) - Business
Eastern Arizona College
Thatcher, AZ11.2014
Skills
- Technology Proficiency- Wright Soft, Microsoft Suite, DocuSign, Creating & Editing PDF's, Custom Contracts
- Understanding Advanced Residential HVAC Design and Building Science
- Previously NexStar Certified in HVAC Service Systems & Sales, Advances
- Dale Carnegie Certificate
- Team Building
- HVAC Service & Sales Process
- Financial Understanding
- Project Planning
- Customer Service
- Sales
- Microsoft
- Time management
- Assessing & Deescalating Upset People
Accomplishments
I've been a top performer at every position I've worked at my current company for 10 years. Most recently I ended my sales year with the highest average ticket in a national contest between all HVAC partner firms. I had the pleasure of taking 4th place in a 3 month running contest amongst those companies last Summer ending with $917,000 in installed revenue. This is the second year of the contest and the second year I've placed top 5.
Certification
- Arizona Real Estate Sales
- EPA Certified
- NATE Certification HVAC A/C & Heatpump
- Nexstar Certification Service Systems & HVAC Sales
Timeline
Project Manager
Riteway Heating, Cooling Plumbing
11.2019 - Current
Field Technician Trainer, Onboarding
Riteway Heating, Cooling Plumbing
02.2018 - 11.2019
Inside Sales Production Manager
Riteway Heating, Cooling Plumbing
09.2017 - 02.2018
Senior Field Service Technician
Riteway Heating, Cooling Plumbing
03.2017 - 02.2018
Service Technician
Riteway Heating, Cooling Plumbing
06.2016 - 03.2017
Apprentice Service Technician
Breezeways Air Conditioning Inc.
08.2015 - 04.2016
Sales Associate
Sam Levitz
03.2015 - 08.2015
Associate of Applied Science (A.A.S.) - Business
Eastern Arizona College
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