Brandon Hall-Wallace
Maricopa
Summary
Marine Corps Veteran with 19+ years of leadership and management experience, now excelling in hotel front office operations. Proven ability to lead diverse teams, manage high-volume guest services, and uphold hospitality standards in fast-paced environments. Currently serving as a Front Desk Lead, responsible for day-to-day operations, staff mentorship, and exceptional service delivery. Skilled in guest relations, conflict resolution, and process improvement. Passionate about hospitality leadership and committed to building efficient, guest-focused teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Lead
Aimbridge Hospitality
10.2024 - Current
- Lead the front desk team in delivering seamless guest experiences at check-in/out and throughout their stay. Serve as the go-to liaison between staff and management to ensure operational excellence.
- Greet and assist guests professionally; resolve issues promptly and effectively
- Supervise daily desk operations and uphold brand service standards
- Train and mentor new front desk associates
- Support night audit, room assignment, and reporting procedures
- Monitor and enhance guest satisfaction; encourage positive reviews
Cook 1
Caesars Entertainment
02.2024 - 08.2024
- Prepared high-volume menu items in a dynamic kitchen, supporting back-of-house excellence with consistency and care.
- Executed prep and batch cooking to exact standards
- Maintained clean and fully stocked stations
- Ensured adherence to food safety and sanitation regulations
- Collaborated with kitchen and FOH staff to maintain service efficiency
- Contributed to menu execution and learned new culinary techniques
Traveling Field Operations Manager
84 Lumber
06.2023 - 10.2023
- Supported multiple retail locations nationwide, managing logistics, staffing, and operations during periods of transition or increased demand.
- Monitored and improved inventory systems
- Assisted in estimating, stocking, and operational planning
- Stepped in during staffing shortages to maintain business continuity
Chief of Operations
U.S. Marine Corps
01.2021 - 07.2023
- Directed motor transport logistics, training coordination, and equipment accountability across dynamic field environments.
- Oversaw 22+ missions involving 119 vehicles with zero incidents
- Managed scheduling and certification for 60+ personnel
- Tracked and reconciled monthly budgets and inventory for 79 assets
- Ensured regulatory compliance in transportation and safety operations
Production Recruiter
U.S. Marine Corps
10.2016 - 12.2019
- Recruited, screened, and processed applicants while building strong community relationships.
- Enlisted 71 applicants through strategic outreach
- Maintained high school and college engagement programs
- Delivered presentations and represented the Marine Corps in the public sphere
Education
B.A. - Human Resources Management
Grand Canyon University
Diploma - Culinary Arts, Baking & Restaurant Management
Arizona Culinary Institute
01.2024
Skills
- Hotel Front Office Operations
- Guest Services & Satisfaction
- Staff Training & Development
- Hospitality Leadership
- Conflict Resolution & Problem Solving
- Cross-Functional Team Management
- Culinary Fundamentals & Food Safety
- Verbal & Written Communication
- Exceptional communication
- Guest relations
- Initiative-taking
- Billing management
Certification
- ServSafe Food Protection Manager - 2024
- Military Scrum Master Course - 2022
- Motor Transportation Operations Chief - 2020
- Basic Recruiter Training - 2016
Timeline
Front Desk Lead
Aimbridge Hospitality
10.2024 - Current
Cook 1
Caesars Entertainment
02.2024 - 08.2024
Traveling Field Operations Manager
84 Lumber
06.2023 - 10.2023
Chief of Operations
U.S. Marine Corps
01.2021 - 07.2023
Production Recruiter
U.S. Marine Corps
10.2016 - 12.2019
Diploma - Culinary Arts, Baking & Restaurant Management
Arizona Culinary Institute
B.A. - Human Resources Management
Grand Canyon University
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