Brandon Martens
Phoenix
Summary
Over nine years retail management experience, In addition twelve years retail experience, As well as sixteen years customer service experience. Motivated manager with a strong background in overseeing daily operations, planning merchandise purchases and promoting long-term success. Talented in developing techniques to increase profits by managing inventory and staff. Focused on customer satisfaction by providing a professional atmosphere to both customers and employees.
Overview
14
14
years of professional experience
Work History
Merchandising Manager
Dollar Tree
07.2022 - Current
- Optimized store displays and appearance.
- Monitored stock levels and product sales.
- Maintained POS system by inputting accurate inventory information.
- Set store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Motivated and mentored sales team to achieve performance goals and job satisfaction.
- Assessed areas of service concern and developed improvement plans.
- Oversee store safe, banking, along with open and closing procedures.
Store Manager
Sunset Auto Battery
04.2017 - 01.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Hired, trained and mentored new staff members.
- Approved and distributed payroll for all employees.
- Set effective schedules based on customer levels, employee knowledge, and company needs.
- Monitor employee attendance and punctuality, addressing problems quickly to prevent habits.
- Maintained and created contracts between clients and vendors.
IT Senior Manager
Murphy Virtual Solutions
08.2014 - 11.2016
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided on-call support for critical issues related to software and hardware.
- Researched product and issue resolution tactics to address customer concerns.
- Managed client accounts, including inventory, billing, and hardware.
Floor Supervisor
Leaderz LLC
02.2010 - 06.2014
- Gathering public Companies information for SEO, Social media, & Advertising.
- Creating and organizing Excel spreadsheets.
- Distributing spreadsheets to multiple client locations.
- Managed and mentored staff to achieve high company standards and practices.
Education
Technology
ITT Technical Institute
Skills
- Ability to Work Under Pressure
- Mentor Staff
- Attention to Detail
- Decision Making
- Excellent Customer Service
- Initiative
- Microsoft Office
- Multi-Task Skills
- Organization
- POS Systems
Accomplishments
- Forklift
- Electric Pallet Jack
Timeline
Merchandising Manager
Dollar Tree
07.2022 - Current
Store Manager
Sunset Auto Battery
04.2017 - 01.2022
IT Senior Manager
Murphy Virtual Solutions
08.2014 - 11.2016
Floor Supervisor
Leaderz LLC
02.2010 - 06.2014
Technology
ITT Technical Institute
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