Brandon McGuire
Glendale
Summary
Human Resources and Operations professional with over 10 years of experience in team leadership, process improvement, and achieving business results. Expertise in claims management, compliance, employee relations, training, and vendor oversight. Proven ability to foster engagement and align operations with strategic objectives. Committed to leveraging leadership and analytical skills in a dynamic HR or operations environment.
Overview
20
20
years of professional experience
Work History
Total Loss Specialist
Turo
Phoenix
03.2023 - Current
- Managed complex customer and vendor cases from initiation to resolution, ensuring regulatory compliance and achieving over 85% satisfaction rate through empathetic communication.
- Led cross-department collaboration among operations, legal, and finance teams to align process improvements with company policies.
- Partnered with external vendors to streamline workflows, reduce delays, and improve documentation standards across salvage and title operations.
- Negotiated cost-saving strategies that optimized vendor contracts while reducing storage and processing expenses.
- Facilitated accurate documentation for multi-state transactions to ensure compliance and operational readiness.
- Served as escalation point and conflict-resolution lead, mediating disputes fairly for all parties involved.
- Mentored new team members, supporting onboarding processes and providing training on effective communication and policy adherence.
Complex II Auto Claims Adjuster
Farmers Insurance
Phoenix
03.2020 - 12.2022
- Managed complex customer cases from initial notice to resolution, ensuring empathy and accuracy.
- Served as primary contact for policyholders, coordinating services while fostering trust through communication.
- Collaborated with cross-functional teams to enhance workflows, achieving 20% faster resolution times.
- Conducted fact-finding reviews to clarify coverage and ensure equitable outcomes for all parties.
- Identified process gaps and proposed solutions to minimize delays and improve documentation.
- Negotiated vendor and partner releases to reduce costs while maintaining service-level standards.
Case Manager
Jewish Family & Child Services
Phoenix
12.2019 - 03.2020
- Managed diverse client case portfolio, ensuring compliance with organizational and regulatory standards.
- Developed customized service plans by assessing needs and coordinating with multidisciplinary partners.
- Facilitated team meetings to foster clear communication and shared accountability among staff.
- Maintained 98% accuracy in digital record systems, guaranteeing audit readiness across all cases.
- Delivered direct support interventions that enhanced outcomes and engagement for over 30 individuals.
- Promoted culture of empathy and trust through effective communication with clients and partners.
Integrated Claims Team Lead
Matrix Absence Management
Phoenix
05.2011 - 03.2019
- Directed multi-state operations for employee leave programs, ensuring compliance and service delivery.
- Led investigations into complex cases, partnering with Legal to mitigate organizational risk.
- Designed examiner training initiatives that improved documentation accuracy by 15%.
- Served as liaison among Operations, HR, Account Management, and Client Services to align objectives.
- Streamlined workflows with senior leadership, enhancing processing efficiency by 20%.
- Produced data-driven reports and executive dashboards to support compliance and performance decisions.
- Oversaw hiring, onboarding, and coaching for 15-member team, increasing engagement by 20%.
Clinical Administrative Coordinator
UnitedHealth Care
Phoenix
04.2009 - 05.2011
- Ensured complete accuracy in employee and patient records, achieving 100% compliance with regulatory standards.
- Enhanced communication and workflow efficiency with department managers, resulting in a 20% increase in process performance.
- Supported scheduling, data tracking, and documentation across clinical and administrative teams.
- Managed and prioritized a high volume of incoming cases and service requests to meet operational deadlines.
- Streamlined administrative workflows and multi-line communication systems, boosting reporting speed and team productivity by 20%.
- Fostered a culture of integrity and responsiveness through consistent documentation practices and proactive coordination.
Assistant Store Manager
Fuddruckers
Glendale
03.2006 - 03.2009
- Directed daily operations, including hiring, onboarding, scheduling, and performance management, ensuring compliance with company policies.
- Led a 20-person team through coaching initiatives that enhanced engagement and service consistency.
- Championed customer experience programs, increasing repeat business by 25% and satisfaction scores by 15%.
- Redesigned processes and provided staff training to improve operational efficiency by 15%.
- Strengthened financial operations by enhancing cash handling accuracy by 15% and implementing loss prevention protocols.
- Promoted accountability and teamwork, contributing to a 15% increase in year-over-year sales.
Education
Bachelor of Science - Business Administration & Management
Strayer University
Washington, DC10.2025
Associate of Arts - Information Technology
Strayer University
Washington, DC01.2023
Bachelor of Business - Management
Maricopa Community Colleges
Glendale, AZ07.2009
Skills
Human Resources & People Operations
Employee Relations Onboarding & Training Performance Management Policy & Compliance Oversight Conflict Resolution Workforce Planning Coaching & Development
Leadership & Organizational Management
Team Leadership Change Management Process Improvement Cross-Functional Collaboration (Legal / Finance / Operations) Project Coordination KPI & SLA Management Strategic Planning Risk Assessment
Operations & Business Efficiency
Vendor & Partner Relations Workflow Optimization Data-Driven Decision Making Cost Control & Budget Adherence Quality Assurance Documentation & Audit Readiness Multi-State Regulatory Compliance
Technical & Analytical Proficiency
Microsoft Office Suite HRIS & CRM Systems Data Analysis & Reporting CCC One Audatex Snapsheet Sedgwick Alacrity Database & Records Management
Communication & Client Engagement
Conflict Resolution Customer Advocacy (85% CSAT) Presentation & Facilitation Skills High-Volume Case Management Clear Written & Verbal Communication Time Management Professional Composure Under Pressure
References
References available upon request.
Timeline
Total Loss Specialist
Turo
03.2023 - Current
Complex II Auto Claims Adjuster
Farmers Insurance
03.2020 - 12.2022
Case Manager
Jewish Family & Child Services
12.2019 - 03.2020
Integrated Claims Team Lead
Matrix Absence Management
05.2011 - 03.2019
Clinical Administrative Coordinator
UnitedHealth Care
04.2009 - 05.2011
Assistant Store Manager
Fuddruckers
03.2006 - 03.2009
Bachelor of Science - Business Administration & Management
Strayer University
Associate of Arts - Information Technology
Strayer University
Bachelor of Business - Management
Maricopa Community Colleges