Brandon Munn
Phoenix
Summary
Hardworking and passionate job seeker with strong leadership and organizational skills eager to secure entry-level Ops Manager position. Ready to help the team achieve company goals.
Overview
17
17
years of professional experience
Work History
Ops Manager (SHVA)
FedEx Express
11.2022 - Current
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
- Developed and executed strategic plans for achieving targeted business growth and profitability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into employee strengths.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
Courier
Fed Ex Express
06.2013 - 11.2022
- 2017 to 2022
- Greet recipients, deliver packages acquire proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Perform walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drive safely at all times to avoid accidents and harm.
- Establish lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Track delivery information, mileage and fuel use while on shift.
- Follow company policies and procedures during shift.
- Develop strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Report suspected mechanical issues quickly to supervisor for remediation.
- Operate vehicle safely in highly congested areas with no traffic violations.
- Handler Team Lead - 2013 to 2017
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving, overseeing more than 5000 packages per day.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw and motivated team of 15 employees in warehouse to increase efficiency.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Computer Sales Associate
Best Buy
01.2015 - 01.2020
- Documented customer orders and processed accurate payments for products, warranties and support contracts.
- Listened to customers to identify needs and build personalized computing solutions.
- Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
- Managed efficient cash register operations
Pinsetter Mechanic
AMF Bowling
01.2013 - 01.2014
- Diagnosed malfunctions and troubleshot issues.
- Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed preventive and regular maintenance on systems.
Force Team Member / Work Center Supervisor
US Navy Globally
01.2008 - 01.2012
- Fire Controlman / Security Reaction,
- Supervised and managed technicians at two work centers in Weapons Department
- Received and implemented advanced security training in weaponry, negotiations, breaches, and threats
- Installed, maintained, troubleshot and repaired equipment and weapon systems
- Performed operational tests and made adjustments accordingly to weapon systems
- Managed and maintained shipboard gun, missile fire control systems, weapon detection systems, and search radar systems.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Supervised and inspected over 10 maintenance actions encompassing over 12 maintenance hours
Education
Associate of Science - Network And System Administration
ITT Technical Institute,
Phoenix, AZ06.2016
High School Diploma -
Peoria High School
Peoria, AZ2007
Skills
- Windows OS 10, 11
- Data Communication
- Critical Thinking
- Route Planning
- Customer Service
- Administrative Tasks
- Incorporating Security Standard, Maintaining Integrity
- Email & Web Services
- Electrical Safety
- Smartphone Usage, Handheld Scanning Devices
- GPS Systems
- Attention to Detail
Timeline
Ops Manager (SHVA)
FedEx Express
11.2022 - Current
Computer Sales Associate
Best Buy
01.2015 - 01.2020
Courier
Fed Ex Express
06.2013 - 11.2022
Pinsetter Mechanic
AMF Bowling
01.2013 - 01.2014
Force Team Member / Work Center Supervisor
US Navy Globally
01.2008 - 01.2012
Associate of Science - Network And System Administration
ITT Technical Institute,
High School Diploma -
Peoria High School
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