Brandon Sneade
Client Solutions Executive
Glendale,AZ
Summary
Dynamic sales leader with a proven track record at AT&T, excelling in client relationship management and business development. Achieved a 95% customer retention rate while driving revenue through cross-functional collaboration. Recognized for coaching teams to enhance performance, resulting in significant increases in customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
General Sales Manager
Cellular Sales of Knoxville
Glendale, AZ
06.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
- 2024 President's Club.
Client Solutions Executive
AT&T
Phoenix, AZ
10.2014 - 05.2021
- Collaborated with cross-functional teams to ensure seamless execution of client projects, leading to a 10% decrease in churn.
- Streamlined internal processes for managing client requests, improving efficiency and responsiveness to inquiries.
- Forty new logos are created annually for small businesses ranging from 5 to 25 employees, generating over 1 million RR through cross-selling and upselling.
- Sustained a 95% customer retention rate across the entire account portfolio for the duration of my tenure.
- Earned the president's cabinet 2 times for overall KPI attainment.
Customer Success Representative
AT&T Mobility
Boston, MA
08.2011 - 09.2014
- Assisted in the development of customer success training materials to enhance team performance and expertise.
- Piloted the sales lifecycle for over 500 accounts, resulting in better customer retention rates of 92%.
- I worked with over 100 accounts annually and maintained a 100% customer satisfaction score.
- Conducted regular check-ins with key accounts, ensuring ongoing satisfaction and fostering loyalty.
Education
High School Diploma -
Oxford High School
Oxford, MA 05.2001 -
Skills
Client relationship management
Business development and planning
Account management
KPI tracking
Cross-functional collaboration
Customer service and retention
Sales leadership
Timeline
General Sales Manager
Cellular Sales of Knoxville
06.2021 - Current
Client Solutions Executive
AT&T
10.2014 - 05.2021
Customer Success Representative
AT&T Mobility
08.2011 - 09.2014
High School Diploma -
Oxford High School
05.2001 -
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