Brandon White
Phoenix
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lifestyle Bartender/ JAS Pool Bar
JW Marriott Phoenix Desert Ridge
2022.10 - Current
- Served high customer volumes during special events weekends and Holidays.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Guest Service Expert/JAS Pool Server
JW Marriott Phoenix Desert Ridge
2018.09 - Current
- Responsible for serving food and drinks in sections ranging up to or over one hundred people at a time.
- Greeting guests upon arrival, offering assistance, and answering questions to build rapport and retention.
- Resolved guest complaints and discrepancies in a prompt and courteous manner, always using the guests name when applicable.
Relief Assistant Manager
QuikTrip
2015.08 - 2018.09
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing variance.
- Completed regular inventory counts to verify stock levels, address inconsistencies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Mountain Ridge High School
Glendale, AZ05.2015
Skills
- Loyalty Building
- Customer Experience
- Creative Solutions
- Guest Satisfaction
- Cash Handling
- Thoughtful Anticipation
Accomplishments
-Awarded all expense paid vacation to Maui in 2018 for winning first place in the annual QuikTrip "Best of the Best" company wide competition for exceptional store standards.
-July 2019 Marriott F&B Associate of the month award.
Certification
Certified New Hire Trainer, Marriott 2020-Current
Timeline
Lifestyle Bartender/ JAS Pool Bar
JW Marriott Phoenix Desert Ridge
2022.10 - Current
Guest Service Expert/JAS Pool Server
JW Marriott Phoenix Desert Ridge
2018.09 - Current
Relief Assistant Manager
QuikTrip
2015.08 - 2018.09
High School Diploma -
Mountain Ridge High School
Certified New Hire Trainer, Marriott 2020-Current
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