Brandy Gomez
Mesa
Summary
Self-motivated shift supervisor with 8+ years of experience leading teams and coordinating daily operations in fast-paced environments. Skilled in staff training, workflow management, customer service, and maintaining safety and quality standards. Reliable problem solver seeking to apply leadership and operational skills in a new professional setting.
Overview
8
8
years of professional experience
Work History
Shift Manager
Taco Bell
Mesa
06.2024 - Current
- Supervised daily operations, coordinating 12 - 15 employees during high-volume service periods to ensure efficient service delivery
- Delegated tasks and managed workflow to uphold speed, quality, and customer service standards, enhancing overall customer satisfaction
- Addressed escalated customer concerns and resolved service issues professionally, improving customer retention
- Monitor inventory and communicate supply needs in order to prevent shortages
- Assisted in achieving sales targets
Assistant Manager
Jack in the Box
Phoenix
12.2022 - 02.2024
- Supported General Manager in managing daily restaurant operations, staffing, and team performance to ensure smooth service delivery
- Tracked labor costs, inventory levels, and supply ordering to maintain operational efficiency
- Recruited and onboarded new team members, facilitating integration into team and improving overall staffing quality.
- Ensured compliance with health regulations, food safety standards, and company policies
Shift Manager
Jack in the Box
Mesa
05.2018 - 12.2022
- Ensured transaction accuracy and upheld financial accountability throughout shifts
- Managed cash handling procedures, ensuring accurate drawer counts, timely deposits, and thorough end-of-day reconciliation
- Coordinated opening procedures and generated reports for management review
- Maintained cleanliness, organization, and operational readiness of the restaurant
Education
High School Diploma -
Apache Junction High School
05-2018
Associate of Science (In Progress)
Mesa Community College
Mesa, AZSkills
- Operations Coordination
- Inventory Management
- Quality Control
- Cash Handling
- Workflow Scheduling
- Team Leadership
- Staff Training
- Safety Compliance
- Conflict Resolution
- Process Improvement
Timeline
Shift Manager
Taco Bell
06.2024 - Current
Assistant Manager
Jack in the Box
12.2022 - 02.2024
Shift Manager
Jack in the Box
05.2018 - 12.2022
High School Diploma -
Apache Junction High School
Associate of Science (In Progress)
Mesa Community College