Marcus Miller
Maricopa
Summary
Compassionate and highly skilled behavioral health professional with over 6 years of experience in crisis prevention, trauma informed care, and client advocacy. Proven ability to remain calm under pressure, deliver empathetic support, and communicate effectively with diverse populations during high stress situations. Adept at coordinating with multidisciplinary teams, documenting critical incidents, and guiding individuals through emotional and behavioral challenges. Seeking to leverage expertise in crisis response, de-escalation, and client centered communication in a role that demands resilience, discretion, and unwavering support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist
Banner Behavioral Health Hospital
09.2025 - Current
- Provided direct care to psychiatric patients under the supervision of a registered nurse, including assistance with daily living activities, group therapy facilitation, and maintaining a safe therapeutic environment.
- Collaborated with multidisciplinary teams to support patients with mental health disorders such as depression, anxiety, and psychosis while ensuring strict confidentiality and adherence to HIPAA standards.
- Responded to urgent and complex patient needs, exercising critical thinking and sound judgment to maintain safety and well-being.
- Applied knowledge of behavioral health issues, crisis intervention strategies, and community resources in daily practice.
- Developed strong skills in documentation, case coordination, and use of electronic health records and office systems.
- Demonstrated ability to remain professional and effective in high-stress situations while working independently or within a diverse team.
Resident Assistant
Homeless Youth Connection
09.2022 - 06.2025
- Delivered immediate emotional support and crisis intervention for 20 youth residents nightly, maintaining safety and utilizing trauma informed care.
- Facilitated weekly therapeutic group sessions focused on emotional regulation, coping strategies, and independent living skills.
- Partnered with a multidisciplinary team to document behavioral observations and prepared detailed incident reports, contributing to individualized treatment plans and successful discharge outcomes.
- Acted as a client advocate during peer conflicts, employing de-escalation techniques and strategies.
Special Education Paraprofessional
Southpointe Elementary School
12.2019 - 08.2022
- Supported classroom instruction for 25 students with diverse learning, behavioral, and developmental needs, ensuring access to individualized education plans (IEPs).
- Assisted students in mastering academic concepts by providing one-on-one and small group support across core subjects.
- Implemented behavior intervention strategies to reinforce positive behaviors and de-escalate challenging situations.
- Adapted instructional materials and classroom activities to align with students’ learning styles and abilities.
- Facilitated inclusion by supporting students in general education classrooms while promoting social and academic growth.
- Monitored student progress and documented daily observations to communicate with teachers, specialists, and parents.
- Assisted students with activities of daily living, mobility, and personal care needs as required.
- Collaborated with teachers, speech therapists, occupational therapists, and school counselors to support holistic student development.
- Modeled patience, empathy, and effective communication to build strong, supportive relationships with students.
Behavior Coach
Devereux Advanced Behavioral Health
04.2019 - 01.2020
- Conducted one-on-one crisis interventions with youth exhibiting aggressive or self harming behaviors, applying trauma informed de-escalation strategies.
- Recorded real time behavioral data and prepared comprehensive incident documentation.
- Ensured 100% compliance with supervision and safety protocols, maintaining a secure environment for clients and staff.
- Served as a calm and supportive presence during emotional crises, earning consistent praise from leadership and peers.
- Facilitated structured therapeutic activities and life skills sessions, promoting self regulation and goal achievement.
Direct Youth Care Worker
Resource Treatment Facility
03.2017 - 07.2018
- Provided direct care and support for youth ages 8–20 in a structured residential treatment program addressing extensive mental health and legal histories.
- Implemented therapeutic interventions for maladaptive behaviors including oppositional defiance, impulsivity, attention deficit, mood disorders, and trauma-related concerns.
- Supported individualized treatment plans for residents exhibiting inappropriate conduct, parent/child conflicts, sexual reactivity, and other behavioral health challenges.
- Maintained a safe, secure, and therapeutic milieu to promote stability, personal growth, and emotional regulation.
- Collaborated with interdisciplinary teams to ensure consistent, evidence-based care and progress monitoring.
- Utilized crisis intervention techniques to de-escalate challenging behaviors while reinforcing positive coping skills.
- Documented resident progress, behavioral observations, and incidents in compliance with clinical and legal standards.
Education
Bachelor of Science - Criminal Justice
IU Indianapolis
Indianapolis, IN05.2022
Skills
Crisis Intervention
Patient Care & Safety
Confidentiality (HIPAA)
Case Coordination
Multidisciplinary Collaboration
Documentation & Record Management
Microsoft Office & Google Suite
Strong Communication & Problem Solving
Certification
Basic Life Support
Fingerprint Clearance Card
Timeline
Behavioral Health Specialist
Banner Behavioral Health Hospital
09.2025 - Current
Resident Assistant
Homeless Youth Connection
09.2022 - 06.2025
Special Education Paraprofessional
Southpointe Elementary School
12.2019 - 08.2022
Behavior Coach
Devereux Advanced Behavioral Health
04.2019 - 01.2020
Direct Youth Care Worker
Resource Treatment Facility
03.2017 - 07.2018
Bachelor of Science - Criminal Justice
IU Indianapolis
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