BrandyAnne Wheaten
Phoenix,AZ
Summary
Experienced pharmacy professional with a proven track record of excellence in medication preparation, customer interaction, and inventory management. Recognized for fostering strong collaboration within healthcare teams and adeptly adapting to evolving requirements. Proficient in pharmaceutical calculations, prescription processing, and ensuring adherence to safety protocols. Dependable, goal-oriented individual dedicated to providing top-notch patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Float Pharmacy Technician
United Healthcare Group
10.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
Patient Support Associate
Shields Health Solutions
02.2022 - 05.2024
- Maintained a high level of confidentiality when dealing with sensitive patient health information.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Processed appeals in a timely manner as per policy guidelines.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Assisted medical staff with various tasks, ensuring smooth and efficient operations.
- Assisted in the coordination of patient care services, ensuring timely access to necessary treatments and interventions.
- Supported interdisciplinary collaboration by serving as a liaison between medical professionals, patients, and families.
Pharmacy Technician Supervisor
PharMerica
11.2020 - 02.2022
- Assisted in training and evaluating new pharmacy technicians.
- Ensured compliance with all relevant regulations, laws, and standards.
- Supervised the daily operations of the pharmacy department.
- Resolved customer complaints regarding prescription orders.
- Monitored inventory levels and placed orders for pharmaceutical products as needed.
- Audited medication dispensing activities to ensure accuracy and safety.
- Managed staff schedules and assigned tasks appropriately.
- Contributed to cost-saving measures by identifying opportunities for generic substitutions or therapeutic alternatives where appropriate.
- Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively under high-pressure situations.
- Supervised 40 pharmacy technicians and coordinated day-to-day assignments.
Certified Pharmacy Technician
WellCare
06.2019 - 10.2020
- Maintained positive working relationship with fellow staff and management.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Provided customer service to patients and healthcare providers, answering questions related to prior authorization and insurance coverage.
- Trained new staff on prior authorization procedures and company policies.
- Communicated authorization decisions, including approvals and denials, to healthcare providers and patients.
Certified Pharmacy Technician Supervisor
Arizona Urology
09.2018 - 12.2018
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Verified prescriptions and drug labels, documents and packages.
- Improved patient care by accurately dispensing medications and providing thorough medication counseling.
- Promoted a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
- Championed continuing education opportunities for staff members, promoting professional development and enhancing skill sets across the team.
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
Certified Pharmacy Technician Supervisor
Dekalb Medical Center
06.2017 - 04.2018
- Filled medication orders in accordance with physicians' instructions and departmental policies.
- Maintained accurate records of medications dispensed, including controlled substances.
- Adhered to all safety protocols when handling hazardous materials.
- Performed inventory management duties such as restocking shelves and verifying expiration dates.
- Assisted pharmacists in preparing intravenous admixtures and chemotherapy drugs.
- Developed strong relationships with healthcare providers, improving communication and fostering collaborative patient care efforts.
- Conducted quality assurance audits regularly, identifying areas for improvement and implementing corrective actions as needed.
- Supervised 20 pharmacy technicians and coordinated day-to-day assignments.
Certified Pharmacy Technician
CVS Pharmacy
10.2016 - 06.2017
- Provided customer service, answering phone calls and responding to emails.
- Assisted customers with prescription refills and inquiries.
- Performed data entry for new patient profiles and updated existing patient information.
- Maintained accurate records of prescriptions filled and medications dispensed.
- Verified insurance coverage for patients' medications.
- Stocked shelves with pharmaceuticals, medical supplies and over-the-counter products.
- Coordinated verification and filling of more than 150 daily prescriptions in high-volume retail pharmacy environment.
Education
Pharmacy Techician -
Everest College
Atlanta, GA10-2016
Skills
- Strategic issue resolution
- Effective team engagement
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- HIPAA
- Pharmacy and customer records management
- Team collaboration
- Problem-solving skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Float Pharmacy Technician
United Healthcare Group
10.2024 - Current
Patient Support Associate
Shields Health Solutions
02.2022 - 05.2024
Pharmacy Technician Supervisor
PharMerica
11.2020 - 02.2022
Certified Pharmacy Technician
WellCare
06.2019 - 10.2020
Certified Pharmacy Technician Supervisor
Arizona Urology
09.2018 - 12.2018
Certified Pharmacy Technician Supervisor
Dekalb Medical Center
06.2017 - 04.2018
Certified Pharmacy Technician
CVS Pharmacy
10.2016 - 06.2017
Pharmacy Techician -
Everest College
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