Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandyjo Newton

Tucson

Summary

Experienced sales professional with proven ability to drive revenue growth and improve customer satisfaction. Cultivates strong client relationships, utilizes in-depth product knowledge, and implements successful sales strategies. Dedication to teamwork and adaptability ensures consistent achievement of goals in fast-paced and ever-changing environments. Excellent communication skills, adept problem-solving abilities, and effective time management capabilities. Experienced in customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effective collaboration with team members to achieve sales objectives and maintain a positive store environment.

Overview

9
9
years of professional experience

Work History

Sales Associate

Circle K
12.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Cleaned and sanitized the entire store according to company policy.
  • Prepped the store thoroughly for 1st shift to start the new day

Administrative Assistant

Shelli Industries LLC
02.2018 - 04.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Customer Service Representative

Afni
10.2015 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Education

Associate Of Arts - Arts Education

Pima Community College
Tucson, AZ
05.2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Sales expertise
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Strategic planning
  • Inventory tracking
  • Sales development
  • Building rapport
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations

Accomplishments

  • Increased productivity 77% by implementing several process improvements.
  • Business Development - Initiated two key partnerships which resulted in 45% revenue growth.

Timeline

Sales Associate

Circle K
12.2023 - Current

Administrative Assistant

Shelli Industries LLC
02.2018 - 04.2021

Customer Service Representative

Afni
10.2015 - 01.2018

Associate Of Arts - Arts Education

Pima Community College

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Brandyjo Newton