Bre-ahyne Patterson
Phoenix
Summary
Confident and energetic customer service representative, passionate about servicing customers to be of ability. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Looking for a rewarding position where I can provide excellent customer service and increase customer retention. Self-starter/ motivator.
Overview
6
6
years of professional experience
Work History
Customer Care Rep
Progress
04.2022 - 11.2024
- Handling inbound and outbound calls with residents, creating complaint cases, reaching out to technicians, confirming renter insurance on properties, processing rental payment, and setting up payment plans, handling all questions and or concerns regarding to rental properties
Lead Dispatch
Az Heat Tow & Recovery
08.2018 - 02.2023
- Handled inbound and outbound call in regard to roadside services including tire changes, tows, tire change, fuel delivery, lock outs, assisted supervisor in scheduling services and tows, assisted with dispatching jobs and information to the drivers, assisted in hiring and training new hires, assisted with payroll and running front office daily, weekly, monthly, and year end reports
Pharmacy Technician
Walgreens Boots Alliance
12.2021 - 04.2022
- checking patient prescriptions , refilling medications , reaching out to doctors , reaching out / speaking with insurance company's .
- Picking up medications that was not in stock at current location
- handling patient medication date entry with processing medication scrips into the date base
- Explaining to patients instructions on medication usage use
Education
High School Diploma -
Humanity of Science International Commerce Hs
05.2020
Skills
- Time Management/ Active Listening
- Attention to detail/ Problem solving
- Good communication/CSR skills
- Organizational Skills / Goal Oriented
- Customer Service/ Lead Exp
- Complaint handling
- Problem resolution
- Relationship building
- Customer service
- Call center experience
- Data entry
- Inbound customer service
- Time management
- Multitasking and organization
- Active listening
- Empathy and patience
- Adaptability and flexibility
- Decision-making
- Email communication
- Phone etiquette
- Task prioritization
- Verbal and written communication
- Stress management
- Issue escalation
- Call handling
- Call logging
- Computer skills
- Calm under pressure
- Teamwork and collaboration
- Microsoft office
- Customer retention strategies
- Remote office availability
- Billing adjustments and refunds
- Order and refund processing
- Call metrics
- Administrative and office support
Timeline
Customer Care Rep
Progress
04.2022 - 11.2024
Pharmacy Technician
Walgreens Boots Alliance
12.2021 - 04.2022
Lead Dispatch
Az Heat Tow & Recovery
08.2018 - 02.2023
High School Diploma -
Humanity of Science International Commerce Hs
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