Breann Thomas

Results-driven Collections Manager with more than seven years of experience leading high-performing collections teams, improving recovery rates, and exceeding collection targets. Proven success in managing delinquent accounts, negotiating effective payment arrangements, and implementing strategies that reduce past-due balances while maintaining positive customer relationships. Skilled in driving operational efficiency, optimizing cash flow, and resolving complex account issues through strong communication, negotiation, and problem-solving abilities. Recognized for building motivated teams, thriving in fast-paced, high-pressure environments, and consistently achieving revenue, performance, and employee retention goals.