Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Adkisson

Lake Havasu City

Summary

Versatile professional skilled in technical support and cleaning services. Recognized for strong teamwork and customer service abilities, contributing to improved processes and client satisfaction.

Overview

5
5
years of professional experience

Work History

Professional Home Cleaner

Superior Clean Right
Tempe
01.2021 - Current
  • Executed core cleaning responsibilities with precision, maintaining high standards.
  • Trained new team members on cleaning protocols and best practices.
  • Collaborated with team members to enhance overall service delivery and efficiency.
  • Responded promptly to customer requests for additional services.
  • Inspected finished work for quality assurance purposes.
  • Ensured that all cleaning equipment was properly stored after use.
  • Conducted daily inventory checks of cleaning supplies before starting work shifts.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.

Technical Support Representative

Blue Dot Safes
Pomona
01.2022 - 01.2024
  • Assisted customers with technical issues via phone, email, and chat support.
  • Documented customer interactions in ticketing system for tracking purposes.
  • Educated customers on product features and best practices through training sessions.
  • Maintained up-to-date knowledge of product updates and troubleshooting techniques.
  • Provided feedback to improve support processes and enhance customer experience.
  • Built strong relationships with customers to foster trust and loyalty in support interactions.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Provided training and guidance to junior staff members as needed.
  • Updated customer information and account status in the database following each interaction.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.

Education

General Studies

Allan Hancock College
Santa Maria, CA

Skills

  • Cleaning protocols
  • Quality assurance
  • Inventory management
  • Equipment maintenance
  • Team training
  • Customer relationship management
  • Time management
  • Effective communication
  • Client interaction
  • Attention to detail

Timeline

Technical Support Representative

Blue Dot Safes
01.2022 - 01.2024

Professional Home Cleaner

Superior Clean Right
01.2021 - Current

General Studies

Allan Hancock College

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Breanna Adkisson