Summary
Overview
Work History
Skills
Timeline
Generic

Breanna Barry

BUCKEYE,AZ

Summary

Customer Support Analyst with over 13 years of experience in technical support, fraud operations, and data analysis. Proficient in SQL, root cause analysis, and customer communication. Proven track record of resolving complex technical issues, improving support team efficiency, and detecting fraud through data-driven strategies. Adept at collaborating with cross-functional teams to implement lasting solutions and drive performance improvements.

Overview

13
13
years of professional experience

Work History

Customer Support Analyst

Crunchtime
01.2025 - Current
  • Resolve complex support cases related to labor and inventory systems with accuracy and urgency.
  • Utilize SQL queries to analyze data discrepancies and streamline troubleshooting processes.
  • Manage Zendesk ticket workflows and maintain a high level of customer satisfaction.
  • Partner with internal teams to escalate technical issues and implement scalable solutions.
  • Develop internal documentation and contribute to continuous process improvement.

Fraud Operations Analyst

DoorDash
10.2021 - 01.2025
  • Investigated flagged transactions and implemented strategies that reduced financial loss.
  • Performed data-driven assessments of fraud trends using internal tools.
  • Worked with Risk, Product, and Compliance teams to enhance fraud protocols.
  • Mentored team members on fraud detection and response best practices.
  • Tracked key fraud metrics and contributed to proactive risk mitigation.

Merchant Support Specialist

DoorDash
09.2019 - 10.2021
  • Delivered clear and effective solutions to both technical and non-technical users.
  • Conducted root cause analysis to improve customer experience and reduce ticket resolution time.
  • Provided feedback through regular team performance reviews.
  • Strengthened client relationships through clear communication and reliable support.

Store Manager

Tim Hortons
01.2012 - 08.2018
  • Directed daily store operations, inventory control, and employee management.
  • Led recruitment, onboarding, and staff development efforts.
  • Handled financial operations including budgeting and sales tracking.
  • Launched local marketing campaigns that increased store traffic and revenue.

Skills

  • SQL
  • Data Analysis
  • Zendesk
  • Slack
  • Communication Tools
  • Root Cause Analysis
  • Fraud Detection
  • Investigation
  • Process Improvement
  • Technical Support
  • Non-Technical Support
  • Customer Relationship Management
  • Cross-functional Collaboration

Timeline

Customer Support Analyst

Crunchtime
01.2025 - Current

Fraud Operations Analyst

DoorDash
10.2021 - 01.2025

Merchant Support Specialist

DoorDash
09.2019 - 10.2021

Store Manager

Tim Hortons
01.2012 - 08.2018
Breanna Barry