BREANNA GAILLIOT
Kingman
Summary
Dynamic professional seeking a position within a reputable organization that fosters long-term relationships and encourages personal and professional growth. Known for establishing strong rapport with managers, colleagues, and clients while efficiently prioritizing and completing tasks. Customer-focused individual with exceptional attention to detail, strong communication skills, and the ability to multitask in fast-paced environments. Proficient in Microsoft Office, 10-key data entry, and RBJ software, with extensive experience in handling multi-line phones, client files, cash transactions, and remote work settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
ARMAC Insurance
11.2023 - 06.2025
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files and updated spreadsheets, to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Scheduled appointments and handled calenders for senior leadership.
- Handled confidential and sensitive information with discretion and tact.
Receptionist and Escrow Assistant
Inter Valley Escrow
10.2014 - 11.2022
- Open orders with title
- Review purchase agreements and type appropriate escrow instructions
- Prepare and send out opening and closing packages
- Order, review and send various reports/documents to appropriate parties
- Order demands
- Review and prep loan docs. Loan document signings
- Setup fundings and recordings. Balance and disburse files
- Proficient in RBJ software
- Communicate and coordinate with appropriate parties related to the escrow file
- Coordinate and schedule appointments for clients
- Provide exceptional customer service to clients, answering any questions or concerns they may have throughout the escrow process.
- Provide excellent customer service by answering phone calls and responding to inquiries in a timely and professional manner
- Assist in resolving any issues or discrepancies that arise during the escrow process
- Maintain confidentiality of sensitive client information and escrow documents
- Remote Escrow Assistant for 3 years
Front Desk Associate
Message Envy Spa
07.2013 - 10.2014
- Greeted and assisted members and new clients
- Booked client appointments and sold wellness memberships
- Maintained the front desk/lobby and ordered supplies
- Handled receptionist duties and tasks
- Answered multi-line phones
- Assisted with filing, faxing, emailing and data entry
- Maintained a high level of customer service
- Providing excellent customer service to all clients and ensuring their needs were met
- Provide exceptional customer service by addressing client needs and concerns in a professional and timely manner
- Handling customer complaints or concerns in a professional and timely manner
Sales Associate
Coach Factory Store
10.2011 - 07.2013
- Assisted customers with purchases
- Provided high quality service in a fast paced, high-end retail store
- Stocked product, answered multi-line phones, trained cashiers, balanced tills, data entry, and managed cash wrap.
- Assisted stock room with inventory
- Maintain a clean and organized work environment to ensure a positive shopping experience for customers.
- Develop and maintain a thorough knowledge of the products and services offered by the Coach Factory Store
- Provide personalized product recommendations to customers based on their preferences and style.
Administrative Assistant
Janiking
09.2009 - 12.2011
- Managed large accounts
- Answered phones
- Data entry
- Paid invoices
- Employee scheduling
- Assisted with payroll
Education
Associate of Arts - Mathematics And Science
Chaffey College
Rancho Cucamonga, CA05.2021
Mission Career College
Victorville, CASkills
- Easily establish rapport with managers, co-workers and clients
- Ability to prioritize and complete tasks efficiently
- Customer focused driven with high attention to detail
- Strong communication skills, analytical skills, along with problem solving skills
- Extensive background answering multi-line phones in a fast paced environment, data entry, cash handling, faxing, and emailing
- Proficient in Microsoft, 10 key by touch and RBJ software
- Information confidentiality
- Master calender management
- File management
- Scheduling
- Document preparation
Certification
Certified Nursing Assistant - 2024
Timeline
Executive Administrative Assistant
ARMAC Insurance
11.2023 - 06.2025
Receptionist and Escrow Assistant
Inter Valley Escrow
10.2014 - 11.2022
Front Desk Associate
Message Envy Spa
07.2013 - 10.2014
Sales Associate
Coach Factory Store
10.2011 - 07.2013
Administrative Assistant
Janiking
09.2009 - 12.2011
Associate of Arts - Mathematics And Science
Chaffey College
Mission Career College