Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna James

Mesa

Summary

Dedicated professional with extensive experience in supervising daily operations and enhancing workflow efficiency. Known for strong communication skills and creative problem-solving, consistently resolving customer complaints and fostering loyalty.

Overview

8
8
years of professional experience

Work History

Shift Leader

Starbucks
Latrobe, PA
01.2018 - 09.2022
  • Supervised daily operations, ensuring high-quality service and customer satisfaction.
  • Trained and mentored baristas on beverage preparation and customer engagement techniques.
  • Managed inventory levels, optimizing stock availability and minimizing waste.
  • Implemented process improvements to enhance efficiency and streamline workflow.
  • Resolved customer complaints effectively, fostering loyalty and repeat business.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Environmental Services Housekeeper

Payson Regional Medical Center
Payson, AZ
10.2014 - 12.2017
  • Ensured cleanliness and sanitation of patient rooms and common areas according to hospital standards
  • Operated industrial cleaning equipment to maintain high levels of hygiene in healthcare settings
  • Collaborated with nursing staff to prioritize cleaning schedules based on patient needs
  • Trained new team members on safety protocols and effective cleaning techniques
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.

Education

GED -

Arizona Department of Education
Payson, AZ

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Creative problem solving
  • POS system operation
  • Inventory counts

Timeline

Shift Leader

Starbucks
01.2018 - 09.2022

Environmental Services Housekeeper

Payson Regional Medical Center
10.2014 - 12.2017

GED -

Arizona Department of Education
Breanna James