Dedicated professional with extensive experience in supervising daily operations and enhancing workflow efficiency. Known for strong communication skills and creative problem-solving, consistently resolving customer complaints and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Shift Leader
Starbucks
Latrobe, PA
01.2018 - 09.2022
Supervised daily operations, ensuring high-quality service and customer satisfaction.
Trained and mentored baristas on beverage preparation and customer engagement techniques.
Managed inventory levels, optimizing stock availability and minimizing waste.
Implemented process improvements to enhance efficiency and streamline workflow.
Resolved customer complaints effectively, fostering loyalty and repeat business.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Environmental Services Housekeeper
Payson Regional Medical Center
Payson, AZ
10.2014 - 12.2017
Ensured cleanliness and sanitation of patient rooms and common areas according to hospital standards
Operated industrial cleaning equipment to maintain high levels of hygiene in healthcare settings
Collaborated with nursing staff to prioritize cleaning schedules based on patient needs
Trained new team members on safety protocols and effective cleaning techniques
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Practiced established infection control methods to reduce risks to patients, families, and medical staff.