Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Breanna Rivas

Chandler

Summary

With extensive experience in managing service operations in fast-paced, high-volume environments, I excel at handling demanding settings. My expertise lies in case load management and comprehensive understanding of victims' rights in Arizona, specifically in domestic violence cases. This knowledge brings a distinct perspective to my work. Throughout my time with Pinal County and previous advocacy experience I have refined my skills and nurtured a strong commitment to serving the community and victims of crime.

Overview

8
8
years of professional experience

Work History

Victim Advocate

Pinal County Attorneys Office
04.2024 - Current
  • Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
  • Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
  • Accompanied clients to court to clarify processes and procedures.
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Responsible for all victim cases in the busiest Justice Court in Pinal County
  • Case load Management
  • Quarterly Case Audit
  • Victim rights
  • Tracking grant stats

Manager on duty/ Server

Seafood Market and Restaurant
05.2020 - 04.2024
  • Responds to customer concerns by providing friendly, knowledgeable support while maintaining composure and professionalism
  • Ensures all food and cleanliness standards are in compliance
  • Fast, consistent, reliable service
  • Supervises kitchen operations, obtained food protection manager certification
  • Keeps register accurate through correct billing, payment processing and cash management practices
  • Monitors patrons for alcohol intake to maintain appropriate levels
  • Upsells high-profit items to enhance sales numbers

Store Manager

Subway
05.2017 - 03.2020
  • Managed inventory control, cash control, product ordering, tore opening and closing procedures
  • Created effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements while working around staff availability
  • Responsible for conducting interviews, making all store hiring decisions as well as terminations
  • Coached team members in selling techniques, product knowledge and customer service skills
  • Rotated products to ensure FIFO (first in first out) is maintained
  • Changed displays to feature new products and promotions monthly
  • Managed store employees successfully in fast paced environment through proactive communication and positive feedback
  • Responsible for weekly reflections of all store operations to ensure corporate goals are being met
  • Responsible for passing monthly inspections with Subway franchise health inspectors
  • Attended all manager trainings and meetings with district managers

Education

Bachelor degree - Criminology and Criminal Justice, Juvenile Justice

Arizona State University
Arizona
12.2023

Skills

  • Customer Service Professional
  • POS System Operation
  • PBK/ Karpel knowledge
  • Victim Rights
  • Case Load Management
  • Victim Advocacy
  • Strong Communication
  • Flexible/ Adaptable
  • Technical Proficiency
  • Cash Management
  • Problem Solver
  • Inventory Management
  • Training
  • Team Management

Awards

During my educational career I was duly Initiated into the Tau Sigma National Honors Society for transfer students at ASU, through dedication of my time and efforts into my studies I was able to maintain the GPA standard required to be invited to join., Deans List Spring,2023

Timeline

Victim Advocate

Pinal County Attorneys Office
04.2024 - Current

Manager on duty/ Server

Seafood Market and Restaurant
05.2020 - 04.2024

Store Manager

Subway
05.2017 - 03.2020

Bachelor degree - Criminology and Criminal Justice, Juvenile Justice

Arizona State University

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Breanna Rivas