Breanne Ortega
Chandler
Summary
Highly motivated and adaptable individual with a versatile range of professional experiences, including years of management and five years in corrections and law enforcement. Seeking an opportunity to leverage this knowledge and experience to contribute to innovative solutions and provide leadership within diverse groups.
Overview
12
12
years of professional experience
Work History
Account Resolution Representative
Wells Fargo
09.2023 - Current
- Resolved complex account discrepancies by analyzing transaction histories and communicating effectively with clients.
- Receive Inbound/Outbound calls through an automated dialer in effort to collects on accounts 5-120 days delinquent by negotiating payments arrangements and work out strategies.
- Demonstrate strong organizational and time management skills to achieve department productivity metrics.
- Maintain high quality assurance scores which shows my understanding of Policy & Procedure and ability to execute them.
- Consistently been on the Recognition Spotlight month after month. Assist with new hires by walking the floor and answering questions, side by sides, mock calls, and review call documentation.
Associate Customer Service Representative
Wells Fargo
04.2022 - 09.2023
- Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns
- Perform routine customer support tasks by responding to and resolving customer inquiries and complaints
- Support customers with inquiries on financial products and services
- Identify ways to improve customer experience within established procedures
Corrections Officer
Arizona Department of Corrections
11.2016 - 04.2022
- Supervised large groups of 100+ inmates
- Overseeing completion of daily operation activities involving maintenance, construction, and farming projects
- Exceeded goals of reducing crimes and hazardous activities by implementing and streamlining operational efficiencies, daily audits, and mentoring Team Members.
General Manager
TitleMax Title Loans
10.2013 - 10.2016
- Train, coach and develop Team Members
- Provided marketing solutions to build new business, maintain store profitability, further brand loyalty and recognition
- Approve and adjust timecards
- Hosting in-store and community events
- Oversee day-to-day account management, operations, and quality control to ensure federal and state compliance
- Produce and analyze daily reporting
- Managed escalations.
Education
Central High School
Skills
- Effective communication
- Strategic marketing
- Customer Service
- Employee training
- Client communication skills
- Product Organization
- Call Center Operations
- Budget Planning
- Problem Resolution
- System Implementation
References
REFERENCES
Available Upon Request.
Timeline
Account Resolution Representative
Wells Fargo
09.2023 - Current
Associate Customer Service Representative
Wells Fargo
04.2022 - 09.2023
Corrections Officer
Arizona Department of Corrections
11.2016 - 04.2022
General Manager
TitleMax Title Loans
10.2013 - 10.2016
Central High School
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