Summary
Overview
Work History
Education
Timeline
Generic

Breayanna Lowe

Buckeye

Summary

Experienced Account Specialist III with over 8 years at Chase. Skilled in researching and resolving customer issues, utilizing problem-solving and communication skills to ensure customer satisfaction. Successfull in training and mentoring colleagues. Promote a positve collaborative environment and drive continuous improvement for LEC.

Overview

14
14
years of professional experience

Work History

Account Specialist III

JP Morgan Chase
06.2016 - Current
  • Receive inbound calls from customers nearing the end or over their lease term
  • Simple to complex lease inquiries or request such as: Payoff Quotes, Lease Extensions,Grounding, Payments, Pre-inspections etc.
  • Make outbound calls to lease customers as needed by the business
  • Assist with new hire training
  • VR Collaboration Experience
  • Procedure chat
  • Revise procedures and job aids
  • Banquet of Champions
  • Loyalty Engagement champion

Receptionist

Earnhardt Honda
09.2014 - 10.2015
  • Provided customer service in person and on the telephone. Answered a high volume of calls. Problem solved issues for customers and fellow co-workers by screening individuals concerns then directing them to the appropriate departments.
  • Performed computer data entry, processed and scanned various files.
  • Processed down payments for vehicles, monitored and maintained office equipment and supplies.

Teller

Wells Fargo
08.2013 - 07.2014
  • Managed large amount of accounts and safe deposit boxes with accuracy.
  • Opened and closed bank.
  • Processed customer deposits, withdraws, and payments.
  • Ensured each cash drawer was maintained and balanced at all times.
  • Received and deposited cash to and from the armored cars.
  • Resolved discrepancies in accounts.

Banker

US Bank
07.2012 - 08.2013
  • Assisted clients with their banking needs both on the phone and in person.
  • Maintained cash drawer to ensure it balanced at all times.
  • Provided customers with information regarding various products and services.
  • Managed sales activities in order to meet goals set by the bank.
  • Opened checking and savings accounts, credit cards, reserve line of credit etc.

Account Manager

Discover Financial Services
10.2011 - 07.2012
  • Answered high volume of calls.
  • Helped customers with balance transfers at a lower interest rate.
  • Informed customers about promotional rates and cash back bonuses.
  • Managed and resolved customer complaints.
  • Education

Education

Diploma -

Centennial High School
Peoria, AZ
05.2009

Timeline

Account Specialist III

JP Morgan Chase
06.2016 - Current

Receptionist

Earnhardt Honda
09.2014 - 10.2015

Teller

Wells Fargo
08.2013 - 07.2014

Banker

US Bank
07.2012 - 08.2013

Account Manager

Discover Financial Services
10.2011 - 07.2012

Diploma -

Centennial High School

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Breayanna Lowe