Brianna Turner
Tucson
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Woof Gang Bakery & Grooming
Tucson
08.2025 - Current
- Assisted customers in selecting premium pet products and services.
- Maintained cleanliness and organization of the retail space.
- Processed transactions accurately using point-of-sale systems.
- Priced/Tagged merchandise for sale.
- Cold called non-returning clients for rebooking.
- Booked new and existing customers for grooming services.
- Handled customer inquiries and resolved issues effectively and politely.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Housekeeper
Abrigo Cleaning Services
Tucson
03.2025 - 08.2025
- Cleaned residential and commercial spaces to meet company standards.
- Managed cleaning supplies and equipment for efficient service delivery.
- Followed safety protocols to ensure a safe working environment.
- Assisted in training new staff on cleaning procedures and best practices.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
Server
Zachary’s Restaurant
Columbus
09.2023 - 12.2024
- Provided excellent customer service while taking and delivering food orders.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions accurately during busy shifts at the restaurant.
- Resolved customer complaints promptly to enhance their dining experience.
- Upheld health and safety standards in food handling and sanitation practices.
- Recommended daily specials to guests, enhancing their meal selections.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
Barback / Bartender /Restaurant Server
The Burning Piano
Columbus
06.2023 - 08.2023
- Assisted bartenders by preparing garnishes and cleaning glassware.
- Restocked bar supplies to ensure smooth service during peak hours.
- Maintained cleanliness of the bar area and dining spaces throughout shifts.
- Set up and broke down bar equipment before and after events efficiently.
- Engaged with patrons to create a welcoming atmosphere at the venue.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Consistently checked inventory levels and communicated needs to management team.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Restocked ice and prepared garnishes for drinks.
- Successfully managed multiple tasks simultaneously while providing quality service.
Assistant Store Manager
Rack Room Shoes Inc.
Greenwood
12.2022 - 06.2023
- Assisted in managing daily store operations and team activities.
- Trained and developed staff on customer service standards.
- Monitored inventory levels to ensure product availability.
- Coordinated visual merchandising to enhance store presentation.
- Handled customer inquiries and resolved issues promptly.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Front Desk Receptionist
Candlewood Suites Hotel
Indianapolis
05.2022 - 12.2022
- Greeted and welcomed guests at the front desk of Candlewood Suites Hotel.
- Managed room reservations and check-ins using hotel management software.
- Provided information about hotel services and local attractions to guests.
- Assisted guests with inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of the front desk area.
- Coordinated with housekeeping staff to ensure room readiness for arrivals.
- Processed guest payments and maintained accurate financial records.
- Handled phone calls, scheduling, and messages efficiently for hotel operations.
Towing Dispatcher
Indiana’s Finest Wrecker
Indianapolis
01.2022 - 05.2022
- Coordinated tow truck schedules to ensure timely response for clients.
- Communicated with drivers to relay instructions and updates efficiently.
- Monitored traffic conditions to optimize route planning for drivers.
- Utilized dispatch software to track vehicle locations and dispatch units effectively.
- Collaborated with law enforcement and emergency services during incidents.
- Assisted in training new dispatch staff on company protocols and systems.
- Maintained detailed logs of all communications and service requests daily.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Front Desk Receptionist
Pet Paradise Resort
Yulee
11.2021 - 01.2022
- Managed front desk operations and greeted visitors warmly.
- Scheduled appointments and maintained calendar for office staff.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
Barback /Assistant Bartender
The Burning Piano
Columbus
06.2019 - 11.2021
- Maintained cleanliness and organization of bar area during peak hours.
- Assisted bartenders with drink preparation and inventory management.
- Stocked glassware, garnishes, and bar supplies for efficient service.
- Collaborated with team to ensure timely delivery of customer orders.
- Monitored beverage levels and reported shortages to management promptly.
- Interacted with customers to provide friendly service and support staff needs.
- Adhered to safety and sanitation standards throughout the bar operations.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Took food and drinks to bar and table customers.
- Sliced and pitted fruit used to garnish drinks.
Carhop Server
Sonic
West Point
01.2018 - 03.2018
- Delivered food orders to customers efficiently and accurately.
- Maintained cleanliness of dining area and serving stations.
- Provided exceptional customer service during peak hours.
- Operated point-of-sale system for order processing and payments.
- Kept work areas clean and organized throughout shift.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Ensured that all orders were accurate and complete before serving them to customers.
Education
Yulee Highschool
Yulee, FLSkills
- Customer service
- Point-of-sale operation
- Visual merchandising
- Inventory management
- Conflict resolution
- Team collaboration
- Cash handling
- Attention to detail
Languages
English
Native/ Bilingual
Timeline
Retail Sales Associate
Woof Gang Bakery & Grooming
08.2025 - Current
Housekeeper
Abrigo Cleaning Services
03.2025 - 08.2025
Server
Zachary’s Restaurant
09.2023 - 12.2024
Barback / Bartender /Restaurant Server
The Burning Piano
06.2023 - 08.2023
Assistant Store Manager
Rack Room Shoes Inc.
12.2022 - 06.2023
Front Desk Receptionist
Candlewood Suites Hotel
05.2022 - 12.2022
Towing Dispatcher
Indiana’s Finest Wrecker
01.2022 - 05.2022
Front Desk Receptionist
Pet Paradise Resort
11.2021 - 01.2022
Barback /Assistant Bartender
The Burning Piano
06.2019 - 11.2021
Carhop Server
Sonic
01.2018 - 03.2018
Yulee Highschool