Breeaja Willard

• Greeted and welcomed guests upon arrival to create a positive first impression.
• Managed seating arrangements to optimize flow and minimize wait times for guests.
• Delivered food orders efficiently to ensure timely service and guest satisfaction.
• Communicated guest needs and special requests to servers promptly to enhance service quality.
• Monitored dining area to ensure guest satisfaction throughout their experience.
• Handled phone inquiries, offering detailed menu information and reservation assistance to improve guest experience.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

• Completed day-to-day duties accurately and efficiently.
• Proposed innovative ideas and solutions that improved team collaboration and effectiveness.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Served and assisted customers from many diverse backgrounds.

• High quality service, especially during high volume / busy hours.

• De-escalated heated situations with customers due to frustration and wait-time

• Remained focused in a loud environment

Ensured every customer felt valued and welcomed during interactions.